Kizzy Cataylo
Accomplished supervisor with a strong focus on customer service and employee development. Known for implementing effective training programs and improving workflows to enhance team productivity and customer satisfaction.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Knowledgeable [Decorator] with proven background in creating visually appealing and intricately designed cookies. Known for consistently producing high-quality work and meeting tight deadlines. Demonstrated expertise in icing techniques and color mixing, with keen eye for detail.
Experienced with intricate cookie designs that captivate and delight. Utilizes keen eye for detail and steady hand for precise icing application. Track record of collaborating effectively within team to ensure consistent quality and customer satisfaction.
Work History
Supervisor
4 Years 4 Months- Supervised daily production operations to ensure quality standards were consistently met.
- Trained and mentored new staff on equipment operation and safety protocols.
- Streamlined workflow processes, reducing downtime and enhancing productivity.
- Coordinated inventory management to maintain optimal stock levels and minimize waste.
- Implemented training sessions focused on improving team performance and efficiency.
- Addressed employee concerns promptly to maintain high morale and team cohesion.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Decorator
4 Years 4 Months- Collaborated with team to develop seasonal product displays enhancing customer engagement.
- Trained junior decorators on design principles and efficient decorating methods.
- Ensured quality control on all decorated products, maintaining high standards of presentation.
- Implemented new decoration trends, increasing customer satisfaction and repeat business.
- Decorated cookies with intricate designs to enhance visual appeal for various events.
- Developed and implemented new decorating techniques to improve efficiency and creativity in cookie presentation.
- Increased bakery revenue by offering creative and unique cookie decoration ideas to clients.
- Responded to customer inquiries regarding ingredients, allergens, and customization options for all bakery products.
- Followed food safety standards when handling ingredients.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Prepared frostings and other toppings for cakes and pastries.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
Kitchen Line Cook
5 Months- Prepared ingredients and managed inventory for efficient meal production.
- Operated kitchen equipment, ensuring adherence to safety standards and protocols.
- Collaborated with team members to streamline order preparation processes.
- Maintained cleanliness of workstations and compliance with health regulations.
- Oversaw daily kitchen operations, ensuring timely service during peak hours.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained a clean and organized workstation, ensuring compliance with health department regulations.
- Strengthened teamwork within the kitchen by providing assistance to other stations as needed during peak hours.
- Checked food temperature regularly to verify proper cooking and safety.