Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vanessa Towns

Fontana

Summary

Dynamic Medical Assistant with a proven track record at Susan Biegel MD, skilled in patient assessment and medical records management. Adept at ensuring patient safety and comfort while effectively communicating with diverse populations. Committed to enhancing healthcare delivery through strong interpersonal skills and adherence to infection control protocols.

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Assistant

Susan Biegel MD
10.2023 - 10.2025
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.

Security Guard

Allied Univeral
10.2022 - 06.2023
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Receptionist

Asistencia Villa Rehabilitation and Care Center
08.2021 - 12.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Intern

San Bernardino Behavioral Health
07.2019 - 07.2019
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Prepared project presentations and reports to assist senior staff.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.

Education

Associate of Science - ADN

Riverside Community College
Riverside

No Degree - Medical Assistant

UEI College
Ontarioa
10-2023

High School Diploma -

Bloomington High School
Bloomington
05-2022

Skills

  • Patient assessment
  • Infection control
  • Medical records management
  • Vital signs monitoring
  • Appointment scheduling
  • Data entry
  • Patient safety
  • Time management
  • Interpersonal communication
  • Basic first aid
  • Medical terminology knowledge
  • Medical terminology
  • Vital sign monitoring
  • Direct patient care
  • EMR / EHR

Certification

  • National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT).
  • Basic Life Support Certification (BLS)

Timeline

Medical Assistant

Susan Biegel MD
10.2023 - 10.2025

Security Guard

Allied Univeral
10.2022 - 06.2023

Receptionist

Asistencia Villa Rehabilitation and Care Center
08.2021 - 12.2021

Intern

San Bernardino Behavioral Health
07.2019 - 07.2019

Associate of Science - ADN

Riverside Community College

No Degree - Medical Assistant

UEI College

High School Diploma -

Bloomington High School

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