Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kizzelle Rose Atanacio

Antioch

Summary

To seek a position in a fast-paced office or medical environment where I could fully utilize my education and experience and that would maximize and enhance my organizational, interpersonal and superior customer service skills.

Overview

13
13
years of professional experience

Work History

Associate Care Director

Aegis Living
05.2024 - Current
  • Schedule all community care staff
  • Find coverage for care staff call-outs
  • Manage care related forms and report staff overtime
  • Work direct personal care shifts as directed by the Executive Director
  • Assist in training of care staff
  • Participate in management of staff
  • Managing Community office supplies and Residents supplies

Clinical Administrative Coordinator

UnitedHealth Group
01.2023 - 05.2024
  • Manage administrative intake of members
  • Performs computer data entry functions
  • Performs technical skills specific to the departments
  • Work with hospital, clinics, facilities, and clinical team to manage requests for services from members and providers
  • Process incoming and outgoing referral and prior authorizations including intake, notifications, and census roles
  • Complies necessary medical records and send to appropriate recipient
  • Follow all HIPPA guidelines
  • Assist the clinical staff with setting up documents / triage cases for clinical coverage review
  • Manages difficult or conflict situations constructively and seeks appropriate assistance
  • Handle resolution/inquiries from members and providers
  • Answer multi-line phones and either direct the caller to the appropriate party and handle the caller's need

Medication Technician

Oakmont Assisted Living & Memory Care
10.2016 - 07.2023
  • Prepare and distribute medication to residents
  • Coordinate medication services with the resident, pharmacy, and physician
  • Order and track all medication changes, refills and deliveries with pharmacies
  • Maintain accurate, complete and confidential resident medication and care records
  • Observe patients' response to existing and new treatment plans and make decisions to perform intervention activities where required
  • Maintain accounting of all medications especially controlled substances
  • Maintain and restock medication inventories and waste any expired medication or supplies on an immediate basis
  • Assisting client with active and passive mobility work defined by the plan of care, and documenting observed changes to the Director of Nursing
  • Report to the supervisor any significant changes in client's circumstances or condition
  • Check for safety measures to be taken on an on-going basis for client and attendant protection

Release of Medical Record Clerk

Vital Records Control Company, LLC / UCSF HIMS Departmet
10.2019 - 05.2020
  • Greet and interact with personnel at client facilities
  • Handle and resolve customer complaints
  • Maintain contact with regional office and provide information and data as requested
  • Copy or Scan, invoice and mail copies of medical charts per requests
  • Fax documents per procedures
  • Provide quality work and perform quality assurance on all requests for medical records
  • Organize process, package and transmit work as provided in IDS guidelines
  • Maintain ongoing service of equipment
  • Clean the equipment often
  • Maintain inventory of work supplies and order on timely basis per procedures
  • Adequately train backup personnel to perform job functions
  • Review client hospital and IDS policies for assigned tasks
  • Process Fee Approvals as per procedures
  • Interface with Operations Supervisor and/or Manager as required
  • Participate in and attend training sessions or meetings as required

Medical Support Assistant

Medical Staffing Network Agency, Veterans Medical Hospital
12.2015 - 01.2017
  • Responsible for the administrative functions associated with the care and treatment of patient in the outpatient clinics
  • Performs a range of duties, interpreting and verifying provider orders in accordance with VHA National Scheduling Directive guidelines
  • Verifies and updates demographics and insurance information
  • Process all emergency and non-emergency transfer to other VA facilities or to a private hospital
  • Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make necessary adjustments
  • Develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies
  • Communicate with non-VA medical facilities
  • Facilitate/process secure messaging with the patient and team

Medical Assistant

Cynthia M. Carsolin-Chang, M.D
08.2012 - 02.2015
  • Updates and files patients' medical records
  • Checks patients' vital signs, height and weight
  • Helps in preparing and cleaning the examination rooms
  • Answers phones and scheduling appointments
  • Performs injections under the doctor's supervision
  • Authorize and contacts pharmacies for drug refills and prescription

Education

Diploma - Medical Assistant

Heald College
San Francisco, CA
11.2011

Skills

  • Medication Administration
  • Medical Records
  • Experience Administering Injections
  • Clerical
  • Epic EMR Software
  • EMR
  • Phone etiquette
  • Data entry
  • Scheduling
  • Patient Care
  • Vital Signs
  • Medical terminology
  • Customer service
  • Computer skills
  • Supervising experience
  • Documentation review
  • Clinical supervision
  • Care plan development
  • General Accounting
  • Microsoft Excel
  • Microsoft Word
  • Outlook
  • Microsoft Power Point

Timeline

Associate Care Director

Aegis Living
05.2024 - Current

Clinical Administrative Coordinator

UnitedHealth Group
01.2023 - 05.2024

Release of Medical Record Clerk

Vital Records Control Company, LLC / UCSF HIMS Departmet
10.2019 - 05.2020

Medication Technician

Oakmont Assisted Living & Memory Care
10.2016 - 07.2023

Medical Support Assistant

Medical Staffing Network Agency, Veterans Medical Hospital
12.2015 - 01.2017

Medical Assistant

Cynthia M. Carsolin-Chang, M.D
08.2012 - 02.2015

Diploma - Medical Assistant

Heald College

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Kizzelle Rose Atanacio