Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kizito Ogbu

Edmonton,AB

Summary

An enthusiastic IT professional with almost three years of experience in technical support, dedicated to achieving end-user satisfaction. As a former college athlete, I am celebrated for outstanding teamwork and determination. I possess an Associate Diploma in Science & Arts and have earned CompTIA A+ and ITIL v4 certifications. I am currently seeking roles in IT infrastructure where I can further develop and apply my technical skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Desktop Support Technician

Self-employed
Edmonton, AB
02.2024 - Current
  • Designed, built, and customized computer systems tailored to client needs, installing and configuring operating systems and software applications to ensure high client satisfaction
  • Set up and optimized gaming laptops for clients, delivering high performance and gaming compatibility
  • Regularly followed up with clients to ensure satisfaction and provide ongoing technical support, contributing to improved client retention
  • Managed inventory of computer parts and accessories, ensuring timely procurement and availability, which boosted project completion rates
  • Maintained detailed service records, including system specifications, installations, and client feedback, enhancing service quality and efficiency.

IT Support Technician

Pacifica Housing (part time)
Nanaimo, BC
06.2021 - 12.2023
  • Provided comprehensive technical support and troubleshooting for a wide range of hardware and software issues, significantly reducing client downtime
  • Educated clients on IT best practices, including system maintenance, software updates, and cybersecurity, which led to a decrease in recurring issues
  • Offered personalized recommendations for hardware upgrades and software solutions tailored to client needs and usage
  • Deployed hardware, including PCs and monitors, and set up workstations for internal employees
  • Provided efficient printer troubleshooting and support, ensuring minimal downtime
  • Successfully set up and configured workstations, leading to increased office productivity and a reduction in technical issues.

IT Helpdesk Support

Canadian Mental health Association
Nanaimo, BC
04.2021 - 08.2023
  • Delivered exceptional customer service as the primary point of contact for clients and employees, serving as the first line of support
  • Managed a high volume of support tickets through ticketing system software, efficiently addressing queries, troubleshooting issues, and providing effective solutions
  • Prioritized and escalated complex technical problems to tier 2 and tier 3 support teams, ensuring timely resolution and maintaining high first-response satisfaction
  • Responded to users experiencing computer difficulties as part of Tier 1 Help Desk support, leveraging user guides, technical manuals, and documentation to research and implement effective troubleshooting solutions
  • Successfully resolved most issues on the first attempt, enhancing user satisfaction and significantly reducing downtime.

Education

Associate of Science & Arts Diploma -

Selkirk College
Castlegar, BC
04.2021

Skills

  • Customer Service
  • Office IT support
  • ITIL Service Delivery
  • Documentation
  • Communication
  • Collaboration and Teamwork
  • Problem Solving and Analytical Thinking
  • Time management and Prioritization
  • Remote Support
  • Application support
  • User Account Management

Certification

  • CompTIA A+
  • CompTIA Network+ (in progress)
  • ITIL v4

Timeline

Desktop Support Technician

Self-employed
02.2024 - Current

IT Support Technician

Pacifica Housing (part time)
06.2021 - 12.2023

IT Helpdesk Support

Canadian Mental health Association
04.2021 - 08.2023

Associate of Science & Arts Diploma -

Selkirk College

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Kizito Ogbu