Kiyoko Johnson

• Coordinated executive schedules, travel, meetings, and logistics to ensure seamless collaboration with U.S. and international officials.
• Prepared executive briefing materials that facilitated informed strategic decision-making.
• Managed confidential information while ensuring operational continuity and executive support.
• Directed daily executive office operations supporting senior leadership within a highly secure federal environment.
• Managed cross-functional operational activities, ensuring alignment among facilities, IT, vendors, and security personnel.
• Coordinated hiring logistics, onboarding documentation, and personnel records.

• Managed high-volume portfolio of employer accounts, ensuring compliance with state regulations and enhancing service delivery for the Commonwealth of Virginia.
• Conducted compliance audits and operational reviews, identifying areas of improvement to ensure adherence to state and federal unemployment insurance laws.
• Investigated complex tax and wage issues, resolving discrepancies through research and collaboration.
• Partnered with employers, accountants, attorneys, and internal stakeholders to collaboratively resolve regulatory and operational challenges, fostering strong working relationships.
• Managed collections, legal documentation, and enforcement activities while maintaining positive customer relationships.
• Utilized multiple state systems to analyze data, monitor performance, and improve operational efficiency.

• Conducted regular audits to ensure payroll compliance and accuracy; advised on pay-related issues and resolved

employee concerns.

• Supported employees with payroll inquiries, ensuring timely resolution and adherence to internal policies and

regulations.

• Executed essential payroll tasks including issuing manual checks and processing reimbursements. such as issuing manual checks, processing reimbursements, and verifying

spreadsheet formulas.

• Trained in multi-region payroll functions and experienced with ADP payroll systems. including processing time,

attendance, and employee leave.

• Managed insurance reimbursements and revenue cycle operations, ensuring accurate processing of over $1 million annually.
• Oversaw billing collections, credentialing, fee negotiations, and financial reporting to maintain compliance and optimize financial performance.
• Supervised seven employees, overseeing hiring, onboarding, scheduling, coaching, and performance evaluations.
• Directed daily operations of a high-volume multi-provider dental practice.
• Developed staffing schedules while ensuring productivity and service quality.
• Produced operational reports to track accounts receivable collections and office performance metrics, enabling data-driven decision making.
• Led daily huddles, monthly staff meetings, and quarterly business reviews to enhance communication.
• Resolved employee and patient concerns while promoting a collaborative workplace environment.

• Coordinated front-office operations, including patient scheduling, insurance verification, treatment plan presentation, and appointment management.
• Processed insurance claims, pre-authorizations, patient payments, and account documentation while maintaining accurate financial records.
• Delivered exceptional customer service by resolving patient concerns and ensuring a positive patient experience.
• Collaborated closely with clinical and administrative teams to maintain efficient daily operations and regulatory compliance, including HIPAA requirements.
• Recognized for strong operational performance and promoted to Office Manager.

• Trained new employees and resolved customer concerns to enhance service delivery.
• Supervised 20+ employees across multiple locations to ensure high-quality customer service.
• Coordinated scheduling, cash handling, and daily financial reporting to maintain operational efficiency.