Kiyoka Emori
Vancouver,BC
Summary
Outgoing Barista Shift Supervisor offering 2 years of experience overseeing daily operations of high traffic locations. Hardworking and organized individual well-versed in maintaining records, training employees and ordering and receiving inventory. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee Japan
08.2021 - 11.2023
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
Kitchen Staff Member
Sekai Udon Bar
05.2019 - 03.2020
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Collaborated with team members to ensure seamless coordination during peak service hours.
Restaurant Server
Tokyo Disneyland
10.2017 - 03.2018
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Education
Certificate - Hospitality Management And Co-op
Canadian College
Vancouver, BC12.2024
Diploma - Commerce And Business Administration
Douglas College
New Westminster, BC12.2020
Skills
- Customer-Oriented
- Inventory Management
- Staff Motivation
- Espresso Machine Operation
- Latte art expertise
- Team Building and Leadership
Visa Status
- Study/Work VISA
Valid until 2025/03/31
Availability
Monday and Wednesday: 5 pm~
From Thursday to Sunday: Anytime
Timeline
Shift Supervisor
Starbucks Coffee Japan
08.2021 - 11.2023
Kitchen Staff Member
Sekai Udon Bar
05.2019 - 03.2020
Restaurant Server
Tokyo Disneyland
10.2017 - 03.2018
Certificate - Hospitality Management And Co-op
Canadian College
Diploma - Commerce And Business Administration
Douglas College
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