Kiymet Palta
North York,ON
Summary
- To acquire full-time administrative role focusing on customer service, management, and people skills within organization with ethical values.
- Ambitious, driven individual who is passionate about customer service and adding value.
- Organized, effective communicator, and enjoys working with people.
- Administrative background, coachable, excellent computer skills.
- Experience in using computer software for job related tasks, as well as quick adaptability to new software’s.
- Excellent communicator who is confident in meeting with clients face-to-face and working in a professional environment where client service is key
- Proficient in Microsoft Suite (Word, Excel, PowerPoint, Outlook)
Overview
9
9
years of professional experience
Work History
Small Business Owner
Lumi Cleaning Service
10.2019 - 10.2022
- Increased clientele base by implementing effective marketing strategies and establishing strong client relationships through the community.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Consistency with daily social media postings to promote my business.
- Enhanced client satisfaction with thorough attention to detail in all cleaning tasks, ensuring spaces were well-maintained and presentable.
- Implemented environmentally friendly practices, reducing waste while maintaining effective cleaning results.
Babysitting
Community Members
03.2019 - 06.2019
- Talked to parents about concerns or issues with the child during babysitting.
- Resolved problems, improved operations and provided exceptional service.
- Prepared small meals for the child, changed clothing, nappies, and helped with putting him to sleep.
- Took him on long walks.
- Always made sure to participate in activities to keep the child engaged.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Part-Time ESL Teaching Assistant
Kurdish Community Centre
01.2017 - 04.2017
- Support learning program for introduction to English for Turkish and Kurdish Immigrants and community members.
- Facilitated workshops on teaching English with practical grammar worksheets and how to implement what is taught.
- Designed interactive lessons with the program coordinator to engage all learning styles and promote active participation.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Encouraged students to implement knowledge with additional learning opportunities.
Full Time Administrative Assistant
KHS Global
05.2013 - 08.2013
- Greeted clients daily in office to ascertain each client requirements as well as provided with refreshments while they wait for their appointments.
- Management of client relations including creating and maintenance of client files, billing, administrative support and providing an elevated client experience.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Worked daily with Microsoft Excel and Outlook.
- Set up car rentals for clients through Enterprise INC and kept clients up-to-date with their vehicle.
- Created invoices and handled payments via MasterCard, AMEX, Visa, handled daily heavy flow of paperwork, and co-operated with the accounting banking departments.
- Addressed client concerns, solving problems and logistical issues and effectively communicated with the technicians.
- Processed, labeled and distributed part orders for the technicians and kept track of them daily.
Education
High School Diploma -
Emery Adult Learning Centre
North York, ON06.2017
Skills
- Small business operations
- Customer Retention
- Customer Service Management
- Interpersonal Communication
- Professionalism
- Excellent Communication
- Business Management
- Reliability
- Multitasking
References
REFERENCES AVAILABLE UPON REQUEST
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
Arabic
Elementary
Farsi
Elementary
Urdu
Elementary
Hindi
Elementary
Timeline
Small Business Owner
Lumi Cleaning Service
10.2019 - 10.2022
Babysitting
Community Members
03.2019 - 06.2019
Part-Time ESL Teaching Assistant
Kurdish Community Centre
01.2017 - 04.2017
Full Time Administrative Assistant
KHS Global
05.2013 - 08.2013
High School Diploma -
Emery Adult Learning Centre
Similar Profiles
Patricia MaGeePatricia MaGee
Lead Manager at The Cleaning Lady's Residential Cleaning ServiceLead Manager at The Cleaning Lady's Residential Cleaning Service
John EricksonJohn Erickson
Business Owner/Operator at Bigjohns Cleaning Service Inc. / Handyman ServiceBusiness Owner/Operator at Bigjohns Cleaning Service Inc. / Handyman Service
Abdulrhman BrikAbdulrhman Brik
Customer Service Representative at Lumi RentalCustomer Service Representative at Lumi Rental
Ava MulzacAva Mulzac
Cake Decorator at Baker Street Inc.Cake Decorator at Baker Street Inc.
Dennis LukDennis Luk
Senior Staff Accountant at HSM LLP Chartered Professional AccountantsSenior Staff Accountant at HSM LLP Chartered Professional Accountants