Kitty Wang
Mississauga,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
L'Occitane En Provence
09.2021 - 07.2024
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Frequent offsite visits to maintain excellent inventory management
YSL - Beauty Advisor
Holt Renfrew
05.2018 - 09.2021
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Followed up with customers to increase satisfaction with purchases and services.
- Professional use of POS system and working with excel
Education
Bachelor of Commerce - Fashion Management
Humber College
Toronto, ON04.2026
Skills
- Customer Relations
- Customer Service and Engagement
- Employee Coaching
- Business development and planning
- Mentoring and Coaching
- Problem-Solving
Accomplishments
- Participated in Humber's case competition for management consulting and proceeded to place first place.
- Personally worked with Yorkdale mall Oxford group for a competition to develop a website for Lunar New Year's and also placed first.
Languages
English
Native or Bilingual
Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Full Professional
Timeline
Assistant Store Manager
L'Occitane En Provence
09.2021 - 07.2024
YSL - Beauty Advisor
Holt Renfrew
05.2018 - 09.2021
Bachelor of Commerce - Fashion Management
Humber College
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