Kit Lan Cheryl Tseung
Summary
Detail-oriented and adaptable professional with over 6 years of administrative, customer service, and operational support experience. Proven track record in managing complex records, handling phone and email inquiries, and maintaining compliance in fast-paced environments. Fluent in English, Cantonese, and Mandarin. Committed to obtaining the Level 1/Level 2 Insurance Adjuster’s License within 12 months and delivering an exceptional customer experience.
Overview
3
3
Languages
1
1
Certification
7
7
years of professional experience
Work History
Assistant Academic Service Officer
Hong Kong Metropolitan University
Hong Kong
07.2021 - 10.2022
- Evaluated undergraduate and postgraduate admission and enrollment applications against established university entry policies and departmental guidelines.
- Reviewed application files, academic transcripts, and supporting documentation to verify authenticity and eligibility before making admission recommendations.
- Handled high volumes of internal and external inquiries via phone, email, and in person from applicants, students, and staff.
- Handled academic inquiries and formal communications across multicultural and multilingual user groups in Hong Kong.
- Performed routine operations and data entry across enterprise administrative platforms (e.g. PeopleSoft and SharePoint).
Executive Assistant
Hospital Authority
Hong Kong
11.2019 - 07.2021
- Provided administrative and operational support within a major public healthcare system, working with clinical and administrative software systems like the Clinical Management System (CMS).
- Executed full records management duties including filing, retrieval, assembling, tracing, and dispatching patient/departmental records.
- Handled sensitive medical and administrative data while strictly adhering to public health authority SOPs, privacy standards, and record governance.
Cook/Educator
Richmond Daycare
Calgary, Alberta
12.2023 - Current
- Followed provincial regulations for daily routines, food safety, and sanitization standards. Certified in Alberta Health and Safety Basics for Child Care Providers and Alberta Food Safety Basics.
- Demonstrated multi-tasking skills by balancing meal preparation and distribution timelines while supporting active classroom management and daily routines.
Hostess
Marriott International
Calgary, Alberta
02.2023 - 12.2023
- Demonstrated interpersonal and conflict resolution skills by managing guest concerns, communicating delays, and handling sensitive customer situations professionally.
Education
Bachelor of Arts -
Cinematic Design And Photographic Digital Arts
Hong Kong06-2019
Higher Diploma -
Fashion And Textiles Studies
Hong Kong06-2015
Skills
- Multilingual Fluency
- Customer Service Excellence
- Team Collaboration
- Problem Solving
- Highly Organized & Detail-Oriented
- Time Management & Multi-tasking
- Adaptability & Fast Learner
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Certification
- National Putonghua Proficiency Test
- Alberta Health and Safety Basics for Child Care Providers
- Alberta Food Safety Basics
- ProServe
- First Aid & CPR/AED Level C (BL)
- Google Digital Garage Fundamentals of Digital Marketing
- SafeCheck Advanced Food Safety Certification
Timeline
Cook/Educator
Richmond Daycare
12.2023 - Current
Hostess
Marriott International
02.2023 - 12.2023
Assistant Academic Service Officer
Hong Kong Metropolitan University
07.2021 - 10.2022
Executive Assistant
Hospital Authority
11.2019 - 07.2021
Bachelor of Arts -
Cinematic Design And Photographic Digital Arts
Higher Diploma -
Fashion And Textiles Studies