Kitana Stoneburner

Results-driven operations and team leader with 7 years of experience leading cross-functional teams, driving continuous improvement initiatives, managing customer-focused issue resolution, and ensuring compliance with organizational standards in a fast-paced environment. Proven ability to analyze performance metrics, identify root causes, implement corrective actions, and lead process improvements that improve operational results and customer satisfaction. Skilled at collaborating across multiple business functions, managing stakeholder relationships, and communicating effectively at all organizational levels. Seeking to leverage leadership, quality-focused decision making, and continuous improvement experience in a Customer Quality Engineer role.