Kit Dhillon
Brampton
Summary
Resourceful Sales Associate with proven ability to provide exceptional customer service and build loyal clientele. Skilled in maintaining store aesthetics and assisting clients with personalized shopping experiences. Demonstrated expertise in inventory management and product knowledge, contributing to increased sales and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Boutiques Sales Associate
The Nuance Group
05.2014 - Current
- Ensured the achievement of individual and Store goals, enhancing and developing the business
- Promoted a positive shopping environment by addressing customer concerns promptly and professionally.
- Maintained up-to-date knowledge of competitor offerings to effectively position our products against competing brands during client interactions.
- Supported visual merchandising efforts by executing creative window displays that captured customer interest while showcasing current product lines effectively.
- Developed a loyal clientele base by offering tailored styling recommendations based on individual preferences.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
Store Manager
Cellular Point
05.2010 - 05.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
Business Degree - International Business
Ryerson
Toronto, None05-2012
Skills
- Effective Comprehension Skills
- Proficient in Communication
- Strong Spoken Communication
- Professional Writing Skills
- Proficient in Computer Applications
- Team Member Guidance
- Efficient Learning Ability
- Strong interpersonal skills
- Adaptability and flexibility
- Product knowledge
- Honest and dependable
- Reliable and responsible
Additional Information - Skills And Abilities
- Team Leadership & Development: Proven ability to lead, motivate, and develop teams, fostering a collaborative and productive environment.
- Customer Relationship Management (CRM): Deep understanding of building and maintaining strong customer relationships, ensuring high satisfaction and retention.
- Product Knowledge & Merchandising: Extensive experience with product selection, visual merchandising, and maintaining attractive, well-stocked displays.
- Brand Representation: Consistently represents brand values, ensuring alignment with marketing materials and messaging.
- Microsoft Office Suite: Advanced proficiency in Word, Excel, PowerPoint, and Outlook for daily operations and reporting.
- Strong Communication Skills: Excellent verbal and written communication abilities to interact effectively with staff, customers, and management.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Japanese
Full Professional
Chinese (Mandarin)
Limited Working
Korean
Professional Working
Timeline
Boutiques Sales Associate
The Nuance Group
05.2014 - Current
Store Manager
Cellular Point
05.2010 - 05.2014
Business Degree - International Business
Ryerson
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