Kit Cyrus Wong
Markham
Summary
Experienced customer service professional with a strong background in both banking and insurance. Adept at working flexible hours, including evenings and shifts, to support 24/7 operations. Proven ability to work in fast-paced environments, contributing to customer retention and resolving issues effectively in the banking and insurance industry.
Overview
6
6
years of professional experience
Work History
Customer Service Executive
Europ Assistance (Hong Kong) Limited
03.2024 - 11.2024
- Provided emergency support services to policyholders of 90% of insurance companies in Hong Kong, including AXA, Manulife, and HSBC
- Responded to customer inquiries related to motor and travel insurance, providing clear guidance on claim procedures and the necessary steps to take
- Assisted customers via phone, email, and live chat, ensuring efficient and accurate responses to their needs
Specialist (Call Centre)
DBS HK
01.2022 - 11.2023
- Handled high-volume inbound and outbound calls, assisting customers with banking and credit card inquiries, account management, and issue resolution
- Managed customer inquiries through various channels, ensuring accurate information and timely follow-up
- Focused on customer relationship building, identifying opportunities to meet financial needs and improving customer satisfaction
Customer Service Officer - Wealth and Personal Banking
HSBC HK
04.2021 - 12.2021
- Delivered exceptional customer service, processing financial transactions, and managing inquiries about banking products and services
- Assisted with up-selling and cross-selling services during customer interactions, promoting relevant banking solutions to meet client needs
- Maintained operational efficiency and compliance with company policies, achieving high satisfaction and audit ratings
Working Holiday
02.2020 - 10.2020
Marketing Executive
Dragon Field Consultancy Limited
08.2018 - 02.2020
- Prepare & develop marketing materials on the company's social media platform
- Plan & execute promotional campaigns
Education
Bachelor of Arts (Honours) - Public Relations and Management
Technological And Higher Education Institute of Hong Kong
Hong Kong06.2018
Higher Diploma - Marketing Management
Hong Kong Institute of Vocational Education
06.2016
Skills
- Banking Operations Knowledge
- Credit Card Dispute Handling
- Insurance Claim Knowledge
- Basic Insurance Knowledge
Languages
Cantonese
English
Mandarin
Personal Information
Date of Birth: 01/15/96
Timeline
Customer Service Executive
Europ Assistance (Hong Kong) Limited
03.2024 - 11.2024
Specialist (Call Centre)
DBS HK
01.2022 - 11.2023
Customer Service Officer - Wealth and Personal Banking
HSBC HK
04.2021 - 12.2021
Working Holiday
02.2020 - 10.2020
Marketing Executive
Dragon Field Consultancy Limited
08.2018 - 02.2020
Bachelor of Arts (Honours) - Public Relations and Management
Technological And Higher Education Institute of Hong Kong
Higher Diploma - Marketing Management
Hong Kong Institute of Vocational Education
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