Summary
Work History
Education
Skills
Projects
Timeline
Generic

KISONA RICHARDS

Kelowna,Canada

Summary

Junior IT professional finishing a Computer Information Systems diploma, with hands-on experience in SQL, databases, authentication systems, and web development. I’ve built real projects from the ground up, including full login systems connected to databases, and I also worked in IT support through a co-op placement where I troubleshot booking software, maintained websites, and helped users with technical issues. I enjoy problem-solving, learning new tools, and supporting people. I am open to roles in IT Support, Technical Analyst, Cybersecurity, or Junior Database positions, while continuing to grow in the tech space.

Work History

IT Technical Support (Co-op Placement)

Success21 Salon
Kelowna, British Columbia
01.2023 - 05.2023
  • Delivered IT support for staff, including software troubleshooting, booking system configuration, and day-to-day technical issues
  • Administered salon booking platform, managing access, appointments, online updates, and system changes
  • Maintained and updated the business website, including service descriptions, pricing changes, and UX improvements
  • Resolved user tickets related to login issues, payment processing, slow systems, and computer performance
  • Provided desktop and device support for POS terminals, tablets, and network connections
  • Documented common issues, steps taken, and recommended software or workflow improvements

Education

Diploma - Computer Information Systems

Okanagan College
Kelowna, BC
12-2025

Skills

  • SQL
  • MYSQL
  • Java
  • PHP
  • JavaScript
  • HTML
  • CSS
  • Ajax
  • Microsoft Access
  • Responsive UI development
  • Form validation
  • Agile development
  • WordPress
  • Version control
  • Remote collaboration tools
  • Requirements gathering
  • User needs assessment
  • Technical analysis
  • Process improvement
  • Problem solving
  • Analytical and critical thinking

Projects

Feature Login Social Platform — Final Capstone Project

Technologies: PHP, HTML/CSS, JavaScript, Ajax, Microsoft Access

• Designed and implemented a social web application where users can create accounts, log in, and manage their information, with all credentials stored in a relational Access database.

• Built registration and login flows with client-side validation (e.g., password confirmation) and error checking to improve data quality and user experience.

• Created database tables for user accounts and implemented SQL queries to insert, retrieve, and validate login information against stored records.

• Developed a personalized home/dashboard page showing user data after successful authentication and implemented a logout mechanism that clears user state and returns users to the login page.

Social Media Web Application — Course Project

Technologies: HTML, CSS, JavaScript, Ajax, PHP, MySQL

• Created a multi-user web application where users can create accounts, post thoughts, and interact via likes and comments, backed by a MySQL database.

• Designed database schema to manage users, posts, and interactions; implemented CRUD operations for user-generated content.

• Used Ajax to deliver a responsive, interactive experience with minimal full-page reloads.

• Focused on user-centric design and accessibility while integrating feedback from classmates and instructors.

Timeline

IT Technical Support (Co-op Placement)

Success21 Salon
01.2023 - 05.2023

Diploma - Computer Information Systems

Okanagan College
KISONA RICHARDS