Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Certification
Timeline
Generic

Kislay Kumar

Toronto,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

LCBO
10.2023 - Current
  • Demonstrated exceptional customer service skills by promptly and courteously assisting customers with inquiries, purchases, and product recommendations
  • Consistently met donation targets as part of the SickKids and Women’s College and Hospital campaign, contributing to the community and supporting environmental initiatives
  • Utilized POS/Cash system efficiently to process transactions accurately, ensuring customer satisfaction and minimal wait times.

Lead

Legends Music LLC
04.2023 - 09.2023
  • Directed and collaborated with a dynamic and diverse team of 10+ cashiers, optimizing workflow and enhancing customer service standards at the designated stand
  • Oversaw inventory, audits, and budgets for various locations and events
  • Spearheaded strategic sales initiatives that led to a revenue increase from $10,000 to $16,000 daily through proactive selling, suggestive selling techniques, and upselling and cross-selling strategies
  • Maintained meticulous records, including employee timesheets, temperature logs, ordering documentation, and examined financial reports, guaranteeing compliance and timely closure of operations.

Customer Relationship Officer

Canara Bank
01.2022 - 08.2022
  • Advised clients on a range of high-level financial solutions, including investment and credit banking products, tailored to their individual needs and financial objectives
  • Developed and maintained strong relationships with clients, driving new client acquisition through referrals and networking and cold-calling
  • Exceeded monthly sales targets, and succeeded in delivering customer satisfaction and retention and providing client services
  • Consistently ensured to recommend the right credit card offerings and services to clients and cross-selling other financial products.

Finance Associate

Xome Services Pvt Ltd
08.2019 - 09.2021
  • Managed and analyzed closing and disbursing clients' mortgage loans from the United States
  • Processed and examined client files, ensuring accurate and up-to-date accounts and financial data
  • Provided technical support to clients on products and services
  • Achieved daily revenue generation of $4,000, elevating client satisfaction ratings to 4.8/5
  • Streamlined operations by reducing response times by 50%, ensuring more efficient and timely support.

Education

Post Graduate in Financial Planning and Wealth Management -

Lambton College Toronto
Toronto, ON
04.2024

Bachelor of Commerce, hons. -

Banaras Hindu University India
Varanasi, India
07.2018

Skills

  • Microsoft Office(Excel, PowerPoint & Word)
  • QuickBooks
  • Financial Services
  • Communication Skills
  • CSC
  • IFIC Certified
  • Customer Service
  • Problem-solving abilities
  • Payment Processing
  • Sales expertise

Websites

Volunteer Experience

Lambton College Student Council Toronto, ON,

Marketing Coordinator 

03/2023- 12/2023

  • Spearheaded and promoted marketing campaigns, contributing to institutional success.
  • Brainstormed and collaborated with team members to organise successful events, including Mental Health Day and LGBTQ+ Pride.

Certification

  • Investment Funds In Canada (IFIC)
  • CSC

Timeline

Customer Service Representative

LCBO
10.2023 - Current

Lead

Legends Music LLC
04.2023 - 09.2023

Customer Relationship Officer

Canara Bank
01.2022 - 08.2022

Finance Associate

Xome Services Pvt Ltd
08.2019 - 09.2021

Post Graduate in Financial Planning and Wealth Management -

Lambton College Toronto

Bachelor of Commerce, hons. -

Banaras Hindu University India

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