Kishwar Sabah Bipasha
Halifax,NS
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling employee and volunteers at once while ensuring organization's benefit. Effective at prioritizing tasks and meeting deadlines.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Human Resource Intern
Atlantic Provinces Special Education Authority
04.2024 - 05.2024
- Managed Employee data and bringing new employees online in HRIS (e.g.,Humi and SAP) as admin.
- Assisted with the overall recruitment process (Screening, interview).
- Investigated health and safety issues with the Joint Occupational Health and Safety Committee.
- Assisted with return-to-work scenarios requirement for employees.
- Audited expertise to hiring competition.
- Researched and profiled facilitation on the Employee and Family Assistance Program.
- Assisted with collective bargaining as a panel member at NSGEU.
- Exit Interview Analysis.
- Adjusted different payroll classification of employees.
- Co-facilitated a training program on Managing Performance- APSEA performance management process, Progressive discipline.
Team Leader-Fundraiser
Global Faces Direct
03.2023 - 07.2023
- Planned and implemented fundraising events.
- Raised significant funds by developing and executing effective fundraising campaigns.
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
- Increased community awareness of organization''s mission by organizing and participating in public speaking engagements.
- Cultivated relationships with existing and potential donors to increase donations.
- Created compelling presentations to promote fundraising activities to potential donors.
- Collaborated with marketing team to create compelling promotional materials for fundraising campaigns.
- Analyzed fundraising data to identify trends and develop strategies for improvement.
- Streamlined donation processing procedures, improving efficiency and reducing errors.
Customer Service Representative
Hinduja Global Solutions
01.2021 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Employee Relations and Event Coordinator
Portland Group Chittagong
02.2014 - 12.2019
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Increased brand visibility through strategic placement of promotional materials at high-profile events.
- Trained and supervised event staff to complete tasks on time.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed creative themes for events and created related activities to engage attendees.
- Coordinated travel and accommodations for event attendees.
- Monitored and controlled event expenditures to meet budgets.
Volunteer Coordinator
Liberation War Museum
01.2008 - 09.2013
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Coordinated and implemented special events for volunteer service appreciation.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
- Developed and maintained relationships with local organizations to identify volunteer opportunities and resources.
- Facilitated Multiple Genocide Events as a Team Leader.
Education
Graduate Certificate - Human Resource Management
Nova Scotia Community College
Dartmouth, NS06.2024
Master of Arts - Development Studies
BRAC University
Dhaka, Bangladesh11.2015
Bachelor of Science - Economics
BRAC University
Dhaka, Bangladesh02.2013
Skills
Recruitment Strategies
Attention to Detail
HRIS knowledge
HR Policies Compliance
Onboarding
Document Management
Administrative Support
Microsoft Office 365
Decision-Making
Relationship Building
Training and mentoring
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Urdu
Limited Working
Certification
CPHR Student Member
Volunteer, Canadian Red Cross-Emergency Management(May 2021-Present)
Timeline
Human Resource Intern
Atlantic Provinces Special Education Authority
04.2024 - 05.2024
Team Leader-Fundraiser
Global Faces Direct
03.2023 - 07.2023
Customer Service Representative
Hinduja Global Solutions
01.2021 - 03.2021
Employee Relations and Event Coordinator
Portland Group Chittagong
02.2014 - 12.2019
Volunteer Coordinator
Liberation War Museum
01.2008 - 09.2013
CPHR Student Member
Volunteer, Canadian Red Cross-Emergency Management(May 2021-Present)
Graduate Certificate - Human Resource Management
Nova Scotia Community College
Master of Arts - Development Studies
BRAC University
Bachelor of Science - Economics
BRAC University
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