Kishore Odugu
Moncton,Canada
Summary
Highly collaborative and self-driven Senior Business Analyst (CBAP Certified) with 10+ years of experience in IT project delivery, data integration, and process improvement. Skilled in supply chain initiatives, performance modeling, and enterprise workflow optimization. Proven ability to lead cross-functional workshops, align diverse stakeholders, and produce clear, actionable documentation to support solution design and implementation. Experienced in requirements gathering, data analysis, solution validation, and change management, with a strong focus on delivering scalable, user-centered solutions that drive operational efficiency, cost reduction, and measurable business value
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Associate
Home Depot
03.2024 - Current
- Delivered customer-focused service, identifying needs and providing tailored product solutions to enhance the overall client experience.
- Maintained accurate inventory records and applied data-entry accuracy to ensure smooth tracking of materials and supplies.
- Streamlined workflows and suggested optimization strategies to improve operational efficiency within the department.
- Applied strong problem-solving skills to address customer concerns and resolve order-related issues promptly.
- Communicated effectively with cross-functional teams, demonstrating strong collaboration and interpersonal abilities.
- Organized work areas and inventory displays with a high level of organization and attention to detail.
- Adapted quickly to changes in procedures, product lines, and seasonal demand, demonstrating strong adaptability.
Business Analyst Intern
NBCC CORE
04.2025 - 06.2025
- Led structured discovery sessions and collaborated with ERP/IT teams to gather and refine requirements for 5G initiatives, ensuring alignment and integration feasibility.
- Conducted cost-benefit evaluations on 4 high-impact 5G proposals, with 2 advancing to executive review, targeting enhanced operational efficiency.
- Mapped current and future workflows, identifying major inefficiencies and proposing automation strategies projected to improve lab processing speed by 25%.
- Created user guides to assist internal adoption of IoT-enabled lab systems, reducing onboarding time by 30%.
Senior Business Analyst – Projects
Charter Communications (USA) -Excelacom Technologies
02.2022 - 08.2023
- Facilitated cross-functional workshops to gather and prioritize Century Integration Framework requirements, delivering over 300 user stories across approximately 30 sprints, along with API specifications, BRDs, and FSDs to support development teams.
- Designed and documented workflows, system architecture diagrams, and integration mappings for enterprise platforms, helping to reduce provisioning errors and improve system handoffs.
- Developed 25+ use case models and 20+ data mapping specifications, improving provisioning accuracy and minimizing system transition issues.
- Created 8 operational dashboards in Power BI to monitor real-time performance metrics, enabling leadership to make faster, data-driven decisions.
- Defined UAT strategy and prepared 100+ test cases in Azure DevOps, accelerating QA validation and reducing post-release defects.
- Conducted root cause analysis on high-impact issues, identifying gaps in configuration and processes, which shortened resolution times and reduced recurring problems.
- Drafted and maintained SOPs, user guides, and onboarding materials to support change adoption and improve user onboarding experience.
- Collaborated with finance and operations teams on business case development and ROI estimates for high-priority initiatives.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
Business Analyst
CatoozAI Tech
11.2019 - 02.2022
- Designed and deployed 10+ interactive dashboards in Power BI and Excel, enabling department heads to track KPIs and make informed, data-driven decisions in real time.
- Gathered functional requirements from stakeholders in operations, sales, and finance, supporting the development of tools that improved reporting accuracy and workflow efficiency.
- Built data models, transformation logic, and interface specifications for seamless integration between sales systems and BI platforms.
- Prepared 50+ unit and UAT test cases, managed defect logs, and validated field-level logic to ensure the accuracy of calculated values.
- Facilitated process review workshops with operational teams to identify bottlenecks, document enhancement opportunities, and contribute to a 20% improvement in workflow efficiency.
- Delivered training sessions and walkthroughs for 30+ end users, supporting adoption of new tools and acting as the first line of support after rollout.
- Translated complex requirements into user-focused solutions across telecom and education domains, with transferable expertise in workflow optimization for healthcare and finance.
- Actively participated in team meetings to share knowledge, exchange ideas, and collaborate on problem-solving.
- Developed clear, high-quality documentation to support training and help employees understand new systems and procedures.
Technology Lead
GMR Group - GMRIT
06.2012 - 11.2019
- Configured and optimized academic data systems, reducing reporting delays by 35% across scheduling, attendance, and academic workflows.
- Developed and deployed 5+ digital tools and web-based interfaces, replacing manual processes and improving usability for 1,000+ users.
- Partnered with department heads to gather enhancement requirements and translated them into technical solution designs, reducing project delivery timelines by 15%.
- Led IT training and onboarding sessions for 50+ staff members, created user-friendly documentation, and conducted workflow analysis during 10+ system upgrades to ensure accurate data migration.
- Directed cross-functional teams to deliver complex technology projects on time and within budget.
- Worked closely with stakeholders to define technical requirements and ensure alignment with broader business objectives.
- Led cross-functional teams to successfully deliver complex technology projects within agreed timeframes and budgets.
- Collaborated with stakeholders to define technical requirements, ensuring alignment with business objectives.
Data Analyst – Business Processing
Vital Technologies
04.2007 - 09.2009
- Automated data collection processes and developed interactive dashboards with rule-based validation tools to monitor data pipelines in real time, reducing manual effort by 40%.
- Extracted and processed critical business data from legacy systems to support data migration initiatives and reporting requirements, ensuring strong data integrity for analytical platforms.
- Collaborated with product teams to define and implement field-level validation logic and data transformation workflows, enabling scalable and accurate data ingestion.
- Contributed to analytics and reporting enhancements for eventective.com, one of the USA’s largest event planning and resource platforms.
Education
IT - Business Analysis
New Brunswick Community College
Moncton, NB06.2025
Computer Applications Development - undefined
Conestoga College
Milton, ON08.2024
Master of Technology - undefined
JNTUK University
Vijayawada, Andhra Pradesh11.2011
Skills
- Business Needs Identification Analyze Current State Define Future State Risk Assessment & Management Change Management Stakeholder Engagement Cross-Functional Collaboration Requirements Gathering Elicitation & Facilitation Business Documentation Business Process Mapping Business Process Modeling Data Analysis Performance Modeling Process Engineering Workflow Redesign Best Practice Implementation (Supply Chain & BA) Communication Plans Validate Requirements & Track Solution Validation User Acceptance Testing (UAT) & Quality Assurance Root Cause Analysis Problem Resolution Action Plan Development Presentation & Reporting Agile Project Management
Business Analysis:
- SQL Python Alteryx Power BI Tableau Microsoft Excel (Advanced) Microsoft Access Microsoft Project Microsoft Visio Visual Basic (VBA) Google BigQuery (GBQ) Azure DevOps ETL Tools Data Modeling API Integration
Programming & Analytical Tools
Languages
English
Full Professional
Certification
- Certified Business Analysis Professional (CBAP), IIBA – Issued : May 2025, Expiry: May 2028
- Google Data Analytics Professional Certificate - Issued: May 2025 Certificate Link
- Neural Networks and Deep Learning – DeepLearningAI Issued: 2018 Certificate Link
- Alteryx Designer Core Certification - Alteryx
- Microsoft Certified: Power BI Data Analyst Associate
Timeline
Business Analyst Intern
NBCC CORE
04.2025 - 06.2025
Sales Associate
Home Depot
03.2024 - Current
Senior Business Analyst – Projects
Charter Communications (USA) -Excelacom Technologies
02.2022 - 08.2023
Business Analyst
CatoozAI Tech
11.2019 - 02.2022
Technology Lead
GMR Group - GMRIT
06.2012 - 11.2019
Data Analyst – Business Processing
Vital Technologies
04.2007 - 09.2009
Computer Applications Development - undefined
Conestoga College
Master of Technology - undefined
JNTUK University
IT - Business Analysis
New Brunswick Community College
VOLUNTEER, INNOVATION AND LEADERSHIP
- Leadership: Founder & President for “AI For Human” Innovation Club at Conestoga College, ON
- Project Leadership: Led a research initiative on “AI-Based Perception System for Autonomous Vehicles”
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