KISHORE GOTTUVEDU SATHYAM

• Analyze business results and market trends, share data and recommend actions plans
• Analyze market trends and customer insights to identify new channel opportunities
• Executes payment collection, travel booking, and processing of relevant fees
• Manages and resolves travel-related issues, conflicts, complaints, cancellations, and refunds
• Maintains meticulous records of bookings, payments, transactions, phone communications, and meetings
• Cultivates and nurtures strong relationships with travel and tour vendors.

• Perform daily operational duties for the team, including updating reports, monthly tools, and providing data to the Revenue Manager
• Deliver valuable insights to the Revenue Manager regarding pricing execution and pricing performance, comparing them against expectations
• Optimize Revenue per Available Seat Mile (RASM) by strategically selling the right seats at the optimal price point within the booking curve
• Develop and maintain audience forecasts while managing pricing and inventory systems for commercial purposes
• Collaborate with various departments, such as Sales, Marketing, E-Commerce, Reservations, and Alliances, to proactively troubleshoot and safeguard revenue
• Effectively manage overbooking levels in assigned markets to balance demand and capacity.

• Foster collaboration among product teams, digital operations, and total experience to devise and craft optimal customer experiences
• Partner with the CRM team to enhance the effectiveness of CRM marketing promotions through thoughtful business casing and customer experience enhancements
• Demonstrate proficiency in working with diverse, cross-functional, internal, and external stakeholders to achieve timely and budget-conscious outcomes with minimal supervision.

• Take part in the inventory management team's implementation and optimization of market strategy and manage the process of implementing public and private fare filings in ATPCO, ensuring accuracy and timeliness.

• Conduct detailed analysis of KPIs, track performance against targets, identify revenue opportunities, and mitigate revenue loss.

• The parameters of the revenue management and pricing systems should be updated to support strategic decisions. Monitor competitor fare initiatives and daily pricing adjustments to ensure competitive positioning.

• Engage with the company's commercial and operational departments to ensure that policies are followed and that the best possible customer service is provided.

• Encourage the potent completion of operational and commercial projects.

• Collaborate with various departments, such as Sales, Marketing, E-Commerce, Reservations, and Alliances, to proactively troubleshoot and safeguard revenue.

• Effectively manage overbooking levels in assigned markets to balance demand and capacity.

• Responsible for managing ticketing and reservations for guests, ensuring a seamless booking experience
• Proactively achieve personal and team sales targets by delivering exceptional service and effectively upselling to customers
• Design and conduct training sessions for new team members, ensuring a smooth onboarding process
• Demonstrated outstanding credit and collections management skills, leading to improved relations with the sales team and eliminating guest complaints caused by credit holds.

• Warmly welcoming and greeting guests upon their arrival, ensuring a hospitable experience
• Efficiently managing the check-in and check-out process for inpatients with utmost care and attention.

• Formulated and launched innovative loyalty initiatives, achieving a 30% increase in customer win-back rates and a 22% uplift in personalized promotions across diverse marketing channels
• Collaborate with data analysis teams to extract valuable insights from customer touchpoints (e.g., transactions, credit card purchases, browsing behavior) and use these insights to inform marketing strategies
• Create innovative email marketing strategies based on insights gathered from various brand channels, in coordination with brand managers, to deliver personalized and compelling direct communications that drive customer response and transactions
• Assess and enhance program benefits and impactful event opportunities to boost member engagement both in-store and online
• Liaise closely with internal stakeholders and external partners to coordinate successful program implementation.