Kishore Gopi
Waterloo,ON
Summary
Adept IT Service Desk Analyst and Project Engineer with a proven track record at GP Strategies and Celluloid Structures. Excelled in user account management, network troubleshooting, and enhancing communication tools like MS Teams. Skilled in technical support and customer service, ensuring optimal system performance and user satisfaction. Passionate about advancing as a Security Analyst to contribute further to IT security and protection.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Service Desk Analyst
GP Strategies
03.2021 - 05.2022
- User Account Management: Created, enabled, and disabled user accounts, ensuring secure access for employees.
- Incident Handling: Responded to and resolved IT incidents related to Office 365, MS Teams, and Exchange, assisting users with basic troubleshooting.
- Device Administration: Managed and monitored devices using SCCM and Azure Endpoint Manager to maintain system health and connectivity.
- Support for Collaboration Tools: Provided technical support for WebEx, Zoom, and MS Teams, ensuring smooth communication for users.
- Basic Security Access: Managed access permissions for Oracle systems, keeping data secure and maintaining compliance.
Project Engineer
Celluloid Structures
07.2020 - 09.2020
- Network Link Installation and Optimization: Installed and configured new network links for clients, performing enhancements or adjustments to optimize internet speed based on client requirements. This experience in link management provided a solid foundation in network performance optimization.
- Configuration of Network Equipment: Gained practical experience configuring switches, routers, and computers to ensure stable and secure network connectivity. This involved setting up network infrastructure that met the client’s operational standards.
- Network Troubleshooting: Identified and resolved issues related to ports, packet data drops, and configuration mismatches, improving network reliability and minimizing disruptions.
- Hardware Testing and Diagnostics: Employed the JDSU MTS5800 Tester (10G, 100G) to conduct hardware testing and diagnostics, ensuring the quality and efficiency of fiber-optic connections.
Education
Post Graduate Diploma - Cyber Security Response Planning
Conestoga College
Waterloo, ON01-2025
Post Graduate Diploma - IT Infrastructure
Conestoga College
Waterloo, ON05-2024
Skills
- Data backup and recovery
- System monitoring
- Network troubleshooting
- Ticketing system proficiency
- Remote support
- Hardware support
- Network configuration
- Customer service expert
Languages
English
Native or Bilingual
Certification
- CCNA Cisco Certified Network Associate.
- Palo Alto firewall
- CompTIA Security+ (in progress)
Timeline
IT Service Desk Analyst
GP Strategies
03.2021 - 05.2022
Project Engineer
Celluloid Structures
07.2020 - 09.2020
- CCNA Cisco Certified Network Associate.
- Palo Alto firewall
- CompTIA Security+ (in progress)
Post Graduate Diploma - Cyber Security Response Planning
Conestoga College
Post Graduate Diploma - IT Infrastructure
Conestoga College
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