Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
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Kishor Subramaniam

Kishor Subramaniam

Wattala,Sri Lanka

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

18
18
years of professional experience

Work History

Sales Executive

Avra Seafood Pvt Ltd
01.2022 - Current

Achievements/Tasks

  • Provide customers with information about items.
  • Elevate complaints to management.
  • Keep track of inventory.
  • Identify and understand the needs of the customer to effectively sell products or services.
  • Achieve agreed upon sales targets and outcomes within schedule

Operations Analyst

Health Recon Connect
08.2020 - 12.2021

Health Recon Connect specializes in Revenue Cycle Management Services and Technology Solutions to Healthcare Providers in the United States and the Australia/New Zealand region.
Achievements/Tasks

  • Work claims and claim denials to ensure maximum reimbursement for services provided.
  • Collaborated with medical providers and office management to determine billing and documentation policies and ensure compliance.
  • Experienced billing for gynecology health services

DJ & Event Coordinator

CUE Point Entertainments & Event Managements
09.2017 - 07.2019

Event Planning Organization

Achievements/Tasks

  • Identify the client’s requirements and expectations for each event.
  • Liaise with customers during the event planning process to ensure everything is in order.
  • Conduct final inspections on the day of the event to ensure everything adheres to the client’s standards.
  • Preparing itineraries, call reports and monthly business reports with sufficient detail and in a timely manner.

Sales & Customer Care Executive

Al Riya Trading & Contracting W.L.L
04.2016 - 03.2017

Achievements/Tasks

  • Ability to impact sales through coaching, counseling, and influencing others to accomplish desired outcomes.
  • Researching, developing and executing new product launches.
  • Identifying and selling against merchandising plans.
    Compiling and maintaining a customer database that documents appropriate customer information and contacts.
  • Preparing itineraries, call reports and monthly business reports with sufficient detail and in a timely manner.

Sales and Customer Service Assistant

EVENT ENTERTAINERS (PVT)LTD
01.2010 - 07.2016

Event Planning Organization
Achievements/Tasks

  • Making a professional impression on visitors, callers and customers. · Scheduling and coordinate events.
  • Giving feedback to managers on the efficiency of the customer service processes and system.
  • Using logical questioning skills in an appropriate manner to obtain the maximum relevant information from the customer in the minimum effective time.
  • Giving product, pricing and delivery information to customers.
  • Writing reports analyzing the customer service that the company provides.

Sales and Customer Service Assistant

UNI-APEX COMPUTERS(PVT)LTD
04.2006 - 11.2008

Computer & Accessories Retailers.
Achievements/Tasks

  • Maintained a high level customer services.
    Coordinated with sales manager and ensured achievement on monthly and annual sales goal.
  • Administered and maintained key customers at various levels. Prepared proposals and provided daily reports accurately.
  • Evaluated all pricing and ensured consistency at all times.
  • Ensured compliance to all company policies and procedures.
  • Monitored and tracked all sales and promotional programs for sales team.
  • Participated in weekly sales department meetings.

Education

Diploma in Multimedia -

Pack Computer Training Division
Sri Lanka

Diploma in Maya -

Pack Computer Training Division
Sri Lanka

G.C.E O/L -

Hindu College
Sri Lanka
01.1994

Skills

  • Sales strategy
  • Sales expertise
  • Quality assurance understanding
  • Staff Management
  • Upselling expertise

Languages

English
Tamil
Sinhala

Hobbies and Interests

DJ Music

Timeline

Sales Executive

Avra Seafood Pvt Ltd
01.2022 - Current

Operations Analyst

Health Recon Connect
08.2020 - 12.2021

DJ & Event Coordinator

CUE Point Entertainments & Event Managements
09.2017 - 07.2019

Sales & Customer Care Executive

Al Riya Trading & Contracting W.L.L
04.2016 - 03.2017

Sales and Customer Service Assistant

EVENT ENTERTAINERS (PVT)LTD
01.2010 - 07.2016

Sales and Customer Service Assistant

UNI-APEX COMPUTERS(PVT)LTD
04.2006 - 11.2008

Diploma in Multimedia -

Pack Computer Training Division

Diploma in Maya -

Pack Computer Training Division

G.C.E O/L -

Hindu College
Kishor Subramaniam