Kishona Sophia Williams
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Aesy Access Storage
03.2023 - Current
- Provided administrative support, including scheduling meetings and managing calendars.
- Assisted in preparing documents and reports for team review.
- Managed incoming communications, ensuring timely responses to inquiries.
- Maintained organized filing systems for efficient information retrieval.
- Utilized office software to create presentations and spreadsheets.
- Contributed to a positive office environment through effective teamwork and collaboration.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Entrepreneur
S&T Cleaning, Inc.
09.2017 - 03.2020
- Developed innovative business strategies to enhance market reach and customer engagement.
- Analyzed market trends to identify new opportunities and refine service offerings.
- Managed financial planning, budgeting, and forecasting to ensure sustainable growth.
- Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored team members to foster a collaborative work environment.
- Conducted performance evaluations, setting objectives aligned with strategic goals for team development.
Customer Care Representative
DHL
09.2017 - 01.2018
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely responses and satisfactory resolutions.
- Collaborated with cross-functional teams to enhance customer service processes.
- Facilitated bilingual customer interactions, enhancing communication and satisfaction across diverse client demographics.
Education
Bachelor;s of Commerce - Accountinh
Ontario Tech University
Oshawa, ON07-2027
Diploma - Diploma in Accounting
Durham College
Oshawa07-2025
Skills
- Customer service
- Data entry
- Office administration
- Sage50
- Xero
- QuickBooks
- Excel
Languages
French
Limited Working
Certification
- Certified MOS Expert, Word, PowerPoint, Excel
Interests
- Enjoy creating and following travel blogs and vlogs
- Learning new cooking techniques and expanding my culinary skills
- Growing herbs, vegetables, or fruits in home gardens
- Interior Design
- Homelessness Outreach
Timeline
Administrative Assistant
Aesy Access Storage
03.2023 - Current
Entrepreneur
S&T Cleaning, Inc.
09.2017 - 03.2020
Customer Care Representative
DHL
09.2017 - 01.2018
Bachelor;s of Commerce - Accountinh
Ontario Tech University
Diploma - Diploma in Accounting
Durham College
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