Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Kishav Chawla

Brampton,ON

Summary

Dedicated sales professional with over 2 years of experience in retail and telecommunications. Proven expertise in supervising teams, resolving technical issues, and providing exceptional customer service. Seeking to leverage my skills and experience as a Technology Field Analyst to support The Home Depot's store IT environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Head Cashier

The Home Depot
06.2022 - Current
  • Supervised, trained, and mentored a team of cashiers, ensuring adherence to company policies and delivering excellent customer service
  • Managed POS systems, resolving downtimes and technical errors swiftly to minimize disruptions to store operations
  • Assisted in troubleshooting and repairing hardware, including scanners and cash registers/ACO, as well as generating and follow up on tickets with IT department
  • Collaborated with store management to handle escalated customer issues, maintaining a high level of customer satisfaction
  • Provided on-the-spot training to cashiers on new procedures and technical tools, improving overall team efficiency.

Field Service Technician (Co-op)

Bell Technical Solutions
04.2023 - 09.2023
  • Acted as a Field Analyst, configuring Access Points (AP) systems to ensure optimal network coverage and performance for clients
  • Installed and maintained telephone lines, including both copper and fiber optic connections, adhering to industry standards
  • Installed, configured, and troubleshot security systems, enhancing clients' safety and security
  • Conducted regular maintenance and repairs on IT infrastructure, minimizing downtime and ensuring consistent service delivery
  • Collaborated with senior technicians to resolve complex technical issues, enhancing my technical problem-solving skills.

Education

Diploma - Computer Systems Technician

St. Lawrence College
Toronto, ON
12.2023

Skills

  • Supervising experience
  • Drawer balancing
  • IT support
  • Splicing
  • Customer service
  • Training and coaching
  • Equipment Troubleshooting
  • Policy Enforcement
  • Task Delegation
  • Quality assurance
  • Surveillance
  • Computer Networking

Certification

CPR and First Aid Certification

Cisco Certified Network Associate (CCNA)

CompTIA A+

Websites

Timeline

Field Service Technician (Co-op)

Bell Technical Solutions
04.2023 - 09.2023

Head Cashier

The Home Depot
06.2022 - Current

Diploma - Computer Systems Technician

St. Lawrence College

Similar Profiles

CREATE PROFILE
Kishav Chawla