Maintain facility security through searches, headcounts, and monitoring residents
Conduct intake and ensure accurate documentation
Respond to emergencies, medical incidents, security threats, physical altercations, suicide risks, while prioritizing de-escalation and safety
Escort youth to court, medical appointments, and transfers
Use crisis intervention techniques, including restraints, per Youth Criminal Justice Act guidelines
Supervise and manage youth in structured environment maintain order and enforcing facility rules and regulation
Coordinate with law enforcement, court services, and facility staff
Prepare detailed incident reports, behaviour assessments, security documentation in alignment with polices
Crisis Responder
Distress Center Halton
01.2023 - Current
Provide crisis intervention and emotional support to diverse callers, including LGBTQ+, Indigenous and disabled individuals
Completed 200+ hours of crisis prevention and assessment of suicide risk
Conduct suicide risk assessments and coordinate with emergency services
De-escalated high-risk suicide situations across regions in the Greater Toronto Area
Ensured confidentiality and adhere to ethical guidelines in all interventions
Security Team Lead, Paladin Security
Trillium Health Partners
01.2020 - 05.2023
Dispatched security guards to incidents, medical emergencies, and requests for assistance
Monitored surveillance camera systems and regulated access across hospital grounds
Transcribed telephone calls, radio transmissions, and verbal instructions
Answered all incoming security telephone lines, including emergency lines
Managed and supervised frontline security operations, escalating issues to security management
Allocated resources to effectively resolve security situations
Led and mentored a security team, assisting in the development of team members
Provided leadership and guidance during high-risk situations
Trained new security guards and assessed their capability for further site training
Security Patrol Guard, Paladin Security
Trillium Health Partners
06.2019 - 01.2020
Conducted regular patrols across the site, identifying and mitigating security risks
Responded rapidly to incidents, including crisis situations and medical emergencies
Assisted clinical staff with mental health patients, ensuring safe interactions
De-escalated aggressive patients or visitors and managed high-risk scenarios
Enforced hospital policies, including the Trespass to Property Act, and performed arrests under Section 494 of the Canadian Criminal Code when necessary
Documented incidents both digitally and in written reports
Assisted in training new security guards
Provided customer service to patients and visitors
Mental Health Unit Watch Guard, Paladin Security
Trillium Health Partners
09.2018 - 04.2019
Ensured the safety of staff, clinicians, and patients within the psychiatric unit
De-escalated situations and applied security restraints when necessary
Transported patients under the Mental Health Act to and from hospital areas, maintaining security and control
Performed regular patrols to detect suspicious or unusual activity
Education
Honours Bachelor of Arts - Criminology & Policing
Wilfrid Laurier University
08.2025
Honours Bachelor of Applied Science - Psychology
University of Guelph Humber
08.2018
Certification
Standard First Aid CPR C + AED Blended, 09/24, St. John’s Ambulance
CPR ++, 02/23, Distress Center Halton
Applied Suicide Intervention Skills Training (ASIST), 08/22, Living Works
Mental Health First Aid, 06/21, Mental Health Commission of Canada
Youth Services Officer at Ministry of Children of Community and Social Services; Roy McMurtry Youth CentreYouth Services Officer at Ministry of Children of Community and Social Services; Roy McMurtry Youth Centre
Facially Business Manager at Ministry of Children, Community and Social Services, Roy McMurtry YouthFacially Business Manager at Ministry of Children, Community and Social Services, Roy McMurtry Youth