Kishann Davidson
Toronto ,ON
Summary
I am a dedicated hospitalality professional with 5+ years of experience. I am motivated to seek and maintain a position me to utilize my interpersonal, time management and customer service skillset.
Overview
5
5
years of professional experience
Work History
VIP Bottle Server
INXX Lounge
06.2023 - 04.2024
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Built strong relationships with both new and returning clientele.
- Ability to manage multiple tables simultaneously without sacrificing quality of service.
- Collaborated with bartenders and managers to ensure timely delivery of orders.
- Efficiently handled POS and cash transactions.
Fine Dining Server
Toronto Cricket Club
06.2021 - 10.2022
- Organized all guest reservations with appropriate seating arrangements.
- Introduced wine list and daily menu features to guest.
- Efficiently delivered food, drinks & alcoholic beverage. Smart serve certified.
- Served large private parties such as special events, banquets & receptions.
- Handeled all payment transactions.
- Kept work environment tidy and organized.
- Performed set up and closing duties such as restaurant maintenance and stock ups.
Server
Hoops Sports Bar & Grill
03.2019 - 08.2021
- Greeted guests in a welcoming manner and organized seating arrangements and accommodations
- Upheld and ensured all guest satisfaction by providing efficient and quality customer service. Introduced and promoted menu items, specials and promotions accurately.
- Input all food and beverage orders via POS system while displaying attention to detail.
- Delivered food, drinks and alcoholic beverages within a fast pace environment while upholding the Smart serve/food handling and safety standard.
- Facilitated all cash, debit and credit transactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor Of Arts - Broadcast Journalism
Seneca College of Applied Arts And Technology
North York, ON04.2018
Skills
- Excellent time management, organization and communication
- Can quickly gain understanding of protocols, positions and product knowledge
- Profficient conflict resolutions skills and can handle customer complaints using patience and compassion
- Attentive to guests needs, detail oriented
- First Aid Training
- Smart serve certified
Timeline
VIP Bottle Server
INXX Lounge
06.2023 - 04.2024
Fine Dining Server
Toronto Cricket Club
06.2021 - 10.2022
Server
Hoops Sports Bar & Grill
03.2019 - 08.2021
Bachelor Of Arts - Broadcast Journalism
Seneca College of Applied Arts And Technology