Shreya Patel
Winnipeg
Summary
Customer Experience Specialist with background in enhancing client satisfaction and loyalty through effective communication and problem-solving. Strong emphasis on team collaboration, achieving results, and adapting to evolving needs. Skilled in conflict resolution, process optimization, and customer relationship management. Known for reliability and proactive approach to improving service standards.
Overview
3
3
years of professional experience
Work History
Customer Experience Executive
Bandhan Bank
02.2022 - 12.2024
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
Education
MBA - Marketing
Gujarat Technological University
Anand,Gujarat03-2020
Business Strategy And Entrepreneurship - Business
Carleton University
Ottawa, None07-2019
BBA - Business Administration And Management
Sardar Patel University
Anand,Gujarat03-2018
Skills
- Cross-functional collaboration
- Voice of customer analysis
- Customer empathy
- Data analytics
- Customer acquisition
- Customer feedback management
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Customer Experience Executive
Bandhan Bank
02.2022 - 12.2024
MBA - Marketing
Gujarat Technological University
Business Strategy And Entrepreneurship - Business
Carleton University
BBA - Business Administration And Management
Sardar Patel University
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