KISHAN PANDYA
Toronto
Summary
Dynamic Deployment & Operations Lead at Shift Transit with expertise in operations, management, planning, troubleshooting, client communications and a proven track record in problem-solving. Successfully enhanced operational efficiency through effective project management and strong communication skills, driving performance improvements and fostering a collaborative team environment. Committed to excellence in service delivery and operational performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Deployment & Operations Lead
Shift Transit - Bike Share Toronto
07.2025 - Current
- Overseeing daily operations, ensuring efficient workflow and adherence to safety protocols.
- Mentored team members on process improvements and operational best practices.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Coordinated cross-departmental collaboration to enhance communication and project outcomes.
- Working alongside Toronto Parking Authority, Lyft, and other vendors to plan new system expansions and keep all operations run smoothly
- Training staff in all departments
- Planned operations and activities, and led projects.
- Assisted in the development of long-term strategic plans, aligning operational goals with overarching company objectives.
- Take initiative in launching and championing new procedures, fostering team engagement and seamless integration across departments.
- Training team on complex electrical troubleshooting at E-Stations
- Helped meet changing demands by recommending improvements to business systems or procedures.
Operations Team Lead
SHIFT TRANSIT - BIKE SHARE TORONTO
03.2021 - 07.2025
- Led assembly, deployment, field mobility, field service, and community ambassador teams in operations.
- Monitored performance metrics to identify areas for improvement and develop corrective actions plans.
- Mentored junior staff in best practices for problem solving, decision making, and task completion.
- Facilitated effective communication between team members by creating an open dialogue culture within the department.
- Coordinated and managed daily operations, ensuring smooth workflow processes.
- Promoted continuous improvement efforts through proactive problem-solving approaches.
- Led cross-functional teams in the development of new products, services, and initiatives.
- Utilized data analytics tools to evaluate operational effectiveness against established KPIs.
- Managed multiple projects simultaneously in a fast-paced environment.
- Ensured compliance with relevant industry regulations and standards.
- Resolved customer issues quickly and efficiently while maintaining excellent customer service standards.
- Analyzed data trends to inform decisions about resource allocation and process optimization.
- Established strong relationships with vendors to facilitate efficient procurement processes.
- Trained, coached and mentored team members to foster a highly productive work environment.
- Resolved customer service issues and complaints in a timely and professional manner.
- Reviewed and delegated tasks from tickets sent to customer services within a timely manner
- Surveyed and assessed various sites for existing and future BikeShare Toronto infrastructure in coordination with Toronto Parking Authority and engineers as well as vendors and other stakeholders to ensure best land-use planning
Service Advisor
DAYMAK
10.2021 - 02.2022
- Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills.
- Scheduled service appointments for customers.
- Advised customers on automotive maintenance and repair services.
- Provided customers correct estimates of maintenance and repair costs.
- Successfully maintained accurate records of customer visits, vehicle repairs and preventive maintenance services performed.
- Educated customers on the importance of regular maintenance using manufacturer's guidelines as a reference.
- Processed payments and managed point-of-sale operations.
Customer Service Representative
ARROW PROFESSIONAL SERVICES
05.2018 - 09.2018
- Conducted market research through various perspectives on topics ranging from local to national politics. Conducted over the phone of different project areas spanning 2-30 minutes in length.
- Exercised customer service skills averaging 400 calls daily with various individuals that required a range of problem-solving and communication techniques.
- Quickly adapted to the versatile and fast-paced environment of collecting data while conducting outbound calls into the company software to be further analyzed.
Education
Autobody Repair Technician Program - Automotive Maintenance Technology
Centennial College
05.2024
Skills
- Workplace Coordination
- Problem Solving
- Organization
- Task delegation
- Fleet Management
- Communication
- Operational planning
- Project management
- Trouble-Shooting
- Scheduling coordination
- Workforce management
- Asset management
Certification
- Forklift Operator Certification
- G Class Drivers License
- Crane Operator Certification
Languages
English
Hindi
Gujarati
Timeline
Deployment & Operations Lead
Shift Transit - Bike Share Toronto
07.2025 - Current
Service Advisor
DAYMAK
10.2021 - 02.2022
Operations Team Lead
SHIFT TRANSIT - BIKE SHARE TORONTO
03.2021 - 07.2025
Customer Service Representative
ARROW PROFESSIONAL SERVICES
05.2018 - 09.2018
Autobody Repair Technician Program - Automotive Maintenance Technology
Centennial College