Kisha Young
GTA,ON
Summary
- Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Compass Group Canada
Toronto, ON
07.2022 - Current
- The reporting manager to 38+ employees - Promoted positive employee experience through day-to-day supervision and management of employment experience.
- Facilitated and assisted in recruiting, hiring, on-boarding and training for new hires bolstering knowledge and skillset...
- Developed and maintained employee engagement in various locations
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Evaluated employee onboarding and training program and presented strategic improvement recommendations to upper management.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
Operations Officer | Corporate Concierge
Compass Group Canada
Toronto, ON
03.2021 - 07.2022
- Be knowledgeable of and comply with Bank Code of Conduct
- Ensure necessary due diligence to support the accuracy of all transactions / activities
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities by collaborating with team to achieve SLA requirements for service and productivity
Corporate Concierge
Compass Group Canada
Toronto, ON
01.2019 - 03.2021
- Directed vendors, facilities staff and service providers as required to create efficient and non-disruptive work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts and generated reports for company database.
- Coordinated special projects and managed schedules.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
Activities Coordinator
LifeTime Fitness
Ajax, ON
07.2017 - 01.2019
- Maintained individual child records, program records and completed various reports.
- Maintained and ordered supplies for activities.
- Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
- Improved recreational programming based on feedback from customers and employees.
Experience Coordinator
Fairmont Hotels & Resorts
Vancouver, BC
03.2013 - 06.2017
- Oversaw front desk operations and maintained exceptional levels of customer service in all interactions.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Helped customers understand return policies and processed items.
- Looked up orders, provided estimated arrival details and assisted with delivery logistics.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Analyzed team performance and identified opportunities for additional training.
Education
Associate of Arts - Broadcast Journalism
Seneca College | York University
Toronto, ONBBA - Human Resource Business
Durham College
Skills
- Customer Relationship Management
- Business Planning
- Staff Development
- Project Management
- Staff Management
- Business Development Understanding
- Training and Development
- Contract Management
- Recruiting and Interviewing
- Employee Performance Evaluations
- Policy Administration
Timeline
Assistant Manager
Compass Group Canada
07.2022 - Current
Operations Officer | Corporate Concierge
Compass Group Canada
03.2021 - 07.2022
Corporate Concierge
Compass Group Canada
01.2019 - 03.2021
Activities Coordinator
LifeTime Fitness
07.2017 - 01.2019
Experience Coordinator
Fairmont Hotels & Resorts
03.2013 - 06.2017
Associate of Arts - Broadcast Journalism
Seneca College | York University
BBA - Human Resource Business
Durham College
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