Kisha M. Henderson
Pleasant Hill
Summary
Dynamic Human Resources Administrator with a proven track record at Cambria Apartments, enhancing recruitment strategies to achieve an 18% reduction in time-to-hire. Skilled in employee records management and labor regulations compliance, I excel in training coordination and workforce planning, fostering professional development while demonstrating strong leadership and communication abilities.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Human Resources Administrator
CAMBRIA APARTMENTS
Sunnyvale
01.2019 - 01.2025
- Oversee and maintain comprehensive employee records, encompassing compensation, benefits, and leave details, ensuring full adherence to labor regulations—advance workforce capabilities by coordinating and delivering focused training initiatives that support professional development.
- Enabled 18% reduction in time-to-hire by strengthening hiring outcomes and streamlining recruitment strategies.
- Introduced improved onboarding processes by implementing updated employee contract procedures, boosting compliance and operational efficiency.
Recreational Center Supervisor
CENTER FOR HUMAN DEVELOPMENT
North Richmond
06.2012 - 01.2013
- Supervised recreational staff and determined workloads and schedules.
- Implemented policies and procedures, and made hiring/disciplinary recommendations.
- Facilitated the planning, organizing, conducting, and coordinating of a wide variety of recreational and community service program events
Intern (Group Counselor/Drug Diversion)
TERRA FIRMA DIVERSION
Hayward
10.2010 - 01.2011
- Co-facilitated groups for the outpatient drug and alcohol, domestic violence, and parent education programs.
- Assisted with conducting 12 step-orientations, relapse prevention, stress reduction techniques, and aftercare services.
- Prepared necessary documentation and treatment plans for court-appointed officials regarding mandated participants.
Intern (Intake/Assessment Counselor)
BAY AREA COMMUNITY SERVICES
Oakland
01.2010 - 06.2010
- Assessed potential clients for admissions and intake services for the adult program.
- Assisted with conducting mental health assessments and other program evaluations.
- Displayed empathy, compassion, and outreach to clients faced with a wide range of physical and cognitive disabilities.
Patient Care Advocate
INTEGRITY HOME CARE
Oakland
04.2009 - 01.2010
- Planned and performed general patient care duties assigned by physician.
- Contributed to the patient plan of care through the documentation or communication of patient needs and outcomes to the health care provider as appropriate.
Intern (Case Management)
AIDS PROJECT EAST BAY
Oakland
10.2008 - 04.2009
- Co-facilitated interviews and assessments for HIV, AIDS, and dual-diagnosis patients.
- Conducted concurrent medical record review using specific indicators and criteria as approved by medical and administrative staff.
- Ensured that patient tests were appropriate and necessary and were carried out within the established timeframe and that results are promptly available.
Case Manager
KASEY’S PLACE GROUP HOME
City
09.2006 - 01.2009
- Acted as facility treatment team leader, assisting team with developing youth assessments and performance plans.
- Provided quarterly and monthly progress updates on residential clients to the Dept. of Juvenile Justice, respective judicial representatives, and parents/guardians.
- Ensured that release procedures were coordinated in compliance with Dept. of Juvenile Justice regulations.
- Recorded entries to youth charts, describing service performed, progress in discharge planning process, and other interventions.
Experienced Eligibility Clerk
WEST CONTRA COSTA COUNTY ADULT MENTAL HEALTH
Richmond
05.1995 - 06.2000
- Conducted applicant screening for intake and eligibility for severely ill adult mental health, homeless and dual diagnosis population.
- Demonstrated the ability to work effectively in a high stress, high volume environment.
Education
B.S. - Human Services
UNIVERSITY OF PHOENIX
Oakland, CA01.2011
Skills
- Employee records management
- Recruitment strategies
- Onboarding processes
- Training coordination
- Labor regulations compliance
- Workforce planning
Affiliations
- National Association of Mortgage Underwriters, #M93874523208
- Nationwide Mortgage Licensing System, NMLS #140057
Certification
- Residential Care for the Elderly Administrator, State of California Department of Social Services
- Ambassador Mortgage Underwriter, National Association of Mortgage Underwriters, Los Angeles, CA, 03/15
- Loan Signing Agent, Notary Ed, San Francisco, CA, 08/06
- Workers’ Compensation Claims Examiner, T/TBS & Innovative Consulting, Inc., San Rafael, CA, 05/01
References
Available upon request
U S Citizen
Yes
Personal Information
Veteran: No
References
References available upon request.
Timeline
Human Resources Administrator
CAMBRIA APARTMENTS
01.2019 - 01.2025
Recreational Center Supervisor
CENTER FOR HUMAN DEVELOPMENT
06.2012 - 01.2013
Intern (Group Counselor/Drug Diversion)
TERRA FIRMA DIVERSION
10.2010 - 01.2011
Intern (Intake/Assessment Counselor)
BAY AREA COMMUNITY SERVICES
01.2010 - 06.2010
Patient Care Advocate
INTEGRITY HOME CARE
04.2009 - 01.2010
Intern (Case Management)
AIDS PROJECT EAST BAY
10.2008 - 04.2009
Case Manager
KASEY’S PLACE GROUP HOME
09.2006 - 01.2009
Experienced Eligibility Clerk
WEST CONTRA COSTA COUNTY ADULT MENTAL HEALTH
05.1995 - 06.2000
B.S. - Human Services
UNIVERSITY OF PHOENIX
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