Kiruthika Venkatachalam

● Resolved 98% of client benefit issues within SLA timelines by utilizing plan analyzing techniques, which resulted in enhancing client's satisfaction and retention.

● Consistently maintained confidentiality of employee data in accordance with organizational privacy policies and procedures.

● Conducted in-depth research on benefit plan costs, including premiums, deductibles, and out-of-pocket expenses, to analyze cost trends and identify opportunities for cost savings and plan optimization.

● Reviewed and processed bi-weekly payroll for employees, ensuring benefits premiums and taxable benefits aligned with employee elections.

● Created and maintained an effective plan design procedure to ensure that changes in legislation and federal regulations are accurately updated.

● Communicated with more than 2000 active employees and over 1500 retirees to clarify benefits inquiries and plan information resulting in a significant decrease in miscommunication errors.

● Initiated changes to the Day-To-Day Administration process in collaboration with other functional departments, resulting in more efficient handling of employee inquiries.

● Led UAT for new benefits administration software, identifying and resolving 85% of system issues before production, resulting in a smoother rollout.

● Conducted quarterly benefits training sessions, resulting in a 20% increase in employee understanding and utilization of benefits.

● Conducted thorough system audits and reconciliation of benefits data for compliance, resulting in a 98% reduction in data discrepancies.

● Collaborated with IT to integrate HRMS with benefits software, reducing data entry errors by 40%.

● Ensured compliance with banking rules and risk and compliance guidelines.

● Coordinated with the front office to get approvals for the client's accounts.

● Managed cut-off handling and treasury reporting within time limits.

● Supported the startup of a new platform and ensured a successful launch.

● Processed bi-weekly payrolls for international clients with no supervision.

● Achieved full accuracy in Outward remittance, clearing activities, and Inward and Re-transfer for Hong Kong clients.

● Conducted weekly meetings to discuss and resolve recent payment errors.