Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KIRUBEL ASRAT

Montreal

Summary

Canadian Citizen Languages French, English & Amharic, spoken and written License: Quebec class 5 driver's license. Enthusiastic team player ready to contribute to company success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Technical Support Agent

Desjardins Online Brokerage
06.2024 - Current
  • Provide technical support to users of the online trading platform through email/phone
  • Diagnose technical issues and efficiently escalate incident reports to teams
  • Collaborate in regular meetings with developers to discuss ongoing and resolved issues
  • Proactively inform users and employees about relevant bugs and solutions
  • Testing new features and gathering user feedback on bugs and dissatisfaction among clients and report to appropriate teams

Bilingual Customer Service Representative

TD Bank
04.2023 - 09.2023
  • Answering inbound and outbound calls in both French and English
  • Offering personalized credit card products and advice
  • Educate and advise clients on how to manage their finances responsibly
  • Provide excellent client experience to promote good feedback for TD Bank

Bilingual Client Account Management

CIBC
06.2020 - 11.2021
  • Answering inbound and outbound calls in both French and English
  • Offering personalized solutions, such as refinancing and capitalizing, for clients facing financial hardship
  • Educate and advise clients on how to manage debt on all CIBC products.

Bilingual Fraud and Disputes Representative

CIBC
05.2019 - 06.2020
  • Answering inbound calls in both French and English
  • Opening fraud and non-fraud disputes for our clients by following Visa and Mastercard regulations
  • Advising clients on credit card applications status.

Education

Bachelor's degree - Computer Science

Concordia University
Gina Cody
12-2025

Skills

  • Operating Systems - Windows Applications
  • Programming: Java, Python, SQL, HTML, C, JavaScript
  • Core Competencies: Multi-tasking, Detail-oriented, Communication, Teamwork

Certification

Google Cybersecurity Certificate, in progress

Timeline

IT Technical Support Agent

Desjardins Online Brokerage
06.2024 - Current

Bilingual Customer Service Representative

TD Bank
04.2023 - 09.2023

Bilingual Client Account Management

CIBC
06.2020 - 11.2021

Bilingual Fraud and Disputes Representative

CIBC
05.2019 - 06.2020

Bachelor's degree - Computer Science

Concordia University

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KIRUBEL ASRAT