Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Websites
Timeline
Generic

KIRTIMANSINH JADEJA

Regina,SK

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Manager

HDFC BANK LIMITED
AHMEDABAD, GUJARAT
10.2018 - 03.2024
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
  • Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
  • Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
  • Monitored competitor activities to anticipate changes in the industry landscape and design appropriate response measures.
  • Directed cross-functional teams in developing innovative solutions to complex problems.
  • Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
  • Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
  • As a member of the Personal and Business Banking Team, I have managed and grow a dedicated client portfolio through key relationship management, and providing exceptional client service. As a Senior Financial Manager in Commercial Payment Solutions Team, I have expertly deliver on CPS Service approach, taking responsibility for a large portfolio and helping clients plan for today’s needs and tomorrow’s goals. I have proactively engaged with many new and existing clients to make lasting connections and understand their goals, build their financial plan using advanced Bank Tools

Sales & Marketing – Assistant Manager

VODAFONE INDIA LIMITED
AHMEDABAD, GUJARAT
01.2014 - 01.2018
  • Developed and implemented sales strategies to target potential customers.
  • Created and distributed promotional materials to increase brand awareness.
  • Monitored customer satisfaction levels through surveys and feedback mechanisms.
  • Coordinated with marketing team to create effective campaigns for products or services.
  • Collaborated with product development teams to create new products that meet customer demands.
  • Analyzed competitor activities in the market and identified opportunities for growth.
  • Organized events such as conferences, exhibitions, seminars. to promote products and services.
  • Identified areas of improvement in the sales process and developed action plans accordingly.

Training – Assistant Manager

VODAFONE INDIA LIMITED
AHMEDABAD, GUJARAT
01.2012 - 01.2014
  • Developed and implemented training programs for new employees.
  • Created and distributed instructional materials to support training sessions.
  • Conducted individual and group training sessions for staff members.
  • Assisted with the development of online learning platforms.
  • Organized and maintained course material files, documents, and records.
  • Monitored student progress throughout courses.
  • Resolved any issues that arose in the classroom setting.
  • Assisted with the design of evaluations to assess student performance.
  • Assessed training needs through surveys, interviews with employees or focus groups.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.

TRAINER

VODAFONE INDIA LIMITED
AHMEDABAD, GUJARAT
01.2009 - 01.2012
  • Designed and developed training materials for new employees in the organization.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Classroom sessions
  • Created and offered additional materials to enhance training.
  • Supervised, evaluated or referred instructors to skill development classes.

Customer Service Team Lead

Vodafone India Limited
Ahmedabad, Gujarat
01.2007 - 12.2009
  • Coordinated and supervised customer service team in order to ensure quality service delivery.
  • Provided training and guidance to customer service representatives on policies, procedures, and best practices.
  • Ensured that customer inquiries were handled promptly and accurately by providing feedback on performance.
  • Developed strategies for improving customer satisfaction levels through process improvement initiatives.
  • Monitored customer interactions with the team to identify areas of improvement or opportunities for growth.
  • Assisted in resolving escalated customer complaints or issues in a timely manner.

Education

Bachelor of Commerce - Commerce

GUJARAT UNIVERSITY
AHMEDABAD
04-2007

Skills

  • Complex Problem-Solving
  • Business Promotion
  • Office Leadership
  • Staff Oversight
  • Process Development
  • Cross-Functional Team Leadership
  • Operations Management
  • Salesforce
  • Operations Planning

Affiliations

Great with Relationship building and Making Friends

Accomplishments

Awarded as the Best Sales Manager of the Year – 22-23

Awarded as the best Sales Manager FY 21-22,

Awarded for Oscar Awards for Jan'22, March'22 and May'22 for in the current year for on Boarding the highest number of Companies,

Silver Star awards for Year 20-21 for delivering high standards of Business in the Bank.

Appreciations for being a TOP performer Pan India month on month.

· TOP GUN winner for two times in a row in the year 2011.

· Awarded Two Super Stars for the year 2011.

· Awarded Three Super Stars in the current year for being an active member of UPSS UAT Team, handling Assets in Training rooms with the stake holders and Trainee Engagement Activities in Training.

Certification

· The 7 choices, Customer Rights Policy, BCSBI – Customer Individuals, BCSBI - Micro and Small Enterprises

· Customer Centricity/Soft Skills

· Creative Problem Solving

· Communicating for Impact

· Business Continuity Management

· School of Communication

· KYC & AML Norms with Other E-Learning Course on Monthly Basis.

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional

Websites

Timeline

Senior Manager

HDFC BANK LIMITED
10.2018 - 03.2024

Sales & Marketing – Assistant Manager

VODAFONE INDIA LIMITED
01.2014 - 01.2018

Training – Assistant Manager

VODAFONE INDIA LIMITED
01.2012 - 01.2014

TRAINER

VODAFONE INDIA LIMITED
01.2009 - 01.2012

Customer Service Team Lead

Vodafone India Limited
01.2007 - 12.2009

Bachelor of Commerce - Commerce

GUJARAT UNIVERSITY

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KIRTIMANSINH JADEJA