KIRTI SHARMA
Edmonton
Summary
Dynamic leader with extensive experience in customer service management and daycare operations. Enhances team productivity and client satisfaction through effective leadership and organizational skills. Skilled in multitasking, cash management, and fostering a positive environment for customers and children alike. Proven track record of delivering exceptional service and creating a welcoming atmosphere.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Paladin Security
12.2024 - Current
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Store Manager
Little Caesars Pizza
01.2022 - 01.2025
- Managed daily store operations, including inventory and cash control
- Resolved customer complaints to maintain strong relationships
- Trained and mentored new staff, enhancing team productivity
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Security Officer
Expo Center
07.2023 - 12.2023
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
Security Guard Supervisor
Guardium Security Services
05.2020 - 02.2022
- Supervised security personnel and managed shift schedules
- Reduced theft incidents through effective surveillance and patrols
- Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
- Managed scheduling for security guard shifts, optimizing coverage while minimizing overtime costs.
Security Assistant
24 SKY SECURITY SERVICES PVT LTD
03.2018 - 09.2019
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
- Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
- Streamlined communication between security team members, resulting in improved coordination during critical incidents.
- Patrolled assigned areas regularly to detect and deter any suspicious activity or unauthorized personnel on the premises.
Education
High School Diploma -
Northern Alberta Institute of Technology
Edmonton, AB08.2021
Skills
- Customer Service & Relations
- Problem Solving & Organization
- Multitasking & Leadership
- Cash Management
- Childcare and Activity Planning
- Investigation documentation
Certification
- Alberta Child Care - Level 1 Early Childhood Educator
- First Aid Certification/CPR
- ServSafe Food Handler's Certification
- AGLC ProServe Liquor Staff Training
- Alberta Security and Investigative Services
- Class 5 driving license
LANGUAGES
English
Hindi
Punjabi
Accomplishments
- Developed inventory tracking spreadsheets using Microsoft Excel.
- Achieved a 96% task accuracy and efficiency rating.
- Resolved product issues through consumer testing.
- Consistently exceeded monthly store sales goals for six months.
CARE GIVER APPRECIATION
While performing my duties at work.
Timeline
Security Officer
Paladin Security
12.2024 - Current
Security Officer
Expo Center
07.2023 - 12.2023
Store Manager
Little Caesars Pizza
01.2022 - 01.2025
Security Guard Supervisor
Guardium Security Services
05.2020 - 02.2022
Security Assistant
24 SKY SECURITY SERVICES PVT LTD
03.2018 - 09.2019
High School Diploma -
Northern Alberta Institute of Technology
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