Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vathsalya Bai

Vancouver,BC

Summary

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

SHELL ENERGY
Vancouver, British Columbia
02.2024 - Current
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Handled customer complaints in a professional manner.
  • Computed purchases and received and processed cash or credit payment.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Guest Service Agent

Intercruises Shoreside & Port Services
Vancouver, British Columbia
06.2024 - 09.2024
  • Assisted guests in answering questions and completing check-in and check-out processes.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Provided directions to various locations within the city as requested by guests.
  • Greeted arriving guests to provide assistance and facilitate check-ins.
  • Invited guests to join loyalty programs and special promotions to stay connected.

Prep Line Cook

SPORTS ILLUSTRATED CLUBHOUSE
Vancouver, British Columbia
07.2023 - 06.2024
  • Completed special orders according to customer dietary needs.
  • Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
  • Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces, and taking out trash.
  • Communicated effectively with other members of the kitchen staff regarding meal preparation procedures.

Education

MBA - Human Resources Management

University Canada West
Vancouver, BC
12-2024

LLB - Law

SVD SIDDHARTHA LAW COLLEGE
INDIA
09-2020

BBA - Business Management

NALANDA DEGREE COLLEGE
INDIA
03-2017

Skills

  • Data analysis
  • Customer service
  • Conflict resolution
  • Sales strategy
  • Verbal and written communication
  • Money handling
  • Time management
  • Customer relationship management
  • Sales analysis
  • HR budgeting
  • Employee relations
  • Employment law compliance
  • Workers compensation
  • Employee counseling

Certification

  • CPHR BC & Yukon Member (In progress)
  • Currently, I am completing the NCA assessment process to obtain a Certificate of Qualification.

Timeline

Guest Service Agent

Intercruises Shoreside & Port Services
06.2024 - 09.2024

Sales Associate

SHELL ENERGY
02.2024 - Current

Prep Line Cook

SPORTS ILLUSTRATED CLUBHOUSE
07.2023 - 06.2024

MBA - Human Resources Management

University Canada West

LLB - Law

SVD SIDDHARTHA LAW COLLEGE

BBA - Business Management

NALANDA DEGREE COLLEGE

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