Kirti Sharma
Brampton,ON
Summary
Dynamic and innovative professional with a proven track record at Delmanor Elgin Mills Retirement Home, enhancing customer satisfaction and streamlining operations. Excelled in problem-solving and customer service, fostering trust and improving organizational performance. Skilled in quality control and creativity, contributing to significant business strategies and client well-being.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Prsonal Suport Worker
Delmanor Elgin Mills Retirement Home
10.2024 - Current
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Conducted regular reviews of operations and identified areas for improvement.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Team Member
Tim Hortons
05.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Executive Headhunters
Sdm Consultancy Kotkapura
05.2018 - 05.2023
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
Education
Prsonal Suport Worker - Care Giver
Canadore College @ Stanford
Scarborough, ON 01.2025
Certificate Of Business - Business
Algoma University
Brampton, ON12.2023
Post Graduate Diploma Of Computer - Computer And Information Systems
Chandighar University
Punjab05.2018
Bachelor Of Arts - Home Science, Old Care And Child Care
Chandigdh University
Punjab 05.2017
Skills
- Cleaning
- Customer service
- Problem-solving
- Attention to detail
- Customer relations
- Creativity and innovation
- Maintenance
- Quality control
Languages
English
Professional Working
Certification
Smart server
Food handling
First aid and CPR
WHIMS
Prsonal suport worker
M95
vulnerable sector check
Criminal sector check
vaccinated certificate
Timeline
Prsonal Suport Worker
Delmanor Elgin Mills Retirement Home
10.2024 - Current
Team Member
Tim Hortons
05.2023 - Current
Executive Headhunters
Sdm Consultancy Kotkapura
05.2018 - 05.2023
Prsonal Suport Worker - Care Giver
Canadore College @ Stanford
Certificate Of Business - Business
Algoma University
Post Graduate Diploma Of Computer - Computer And Information Systems
Chandighar University
Bachelor Of Arts - Home Science, Old Care And Child Care
Chandigdh University
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