Kirti sharma
Summary
Dynamic leader with a proven track record at Little Caesars Pizza, excelling in customer service management and problem-solving. Boosted team productivity and customer satisfaction through effective leadership and organizational skills. Skilled in cash management, adept at multitasking, and enhancing security measures. Achieved significant improvements in operational efficiency and client relations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
Little Caesars Pizza
Edmonton, AB
01.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Event Security Guard
Expo Center
Edmonton, AB
06.2024 - 09.2024
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Permitted entry with escort for approved persons into secure locations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Supported successful events by collaborating closely with other team members to address all aspects of security management efficiently.
Security Guard Supervisor
Guardium Security Services
Edmonton, AB
05.2020 - 02.2022
- Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
- Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
- Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
- Managed scheduling for security guard shifts, optimizing coverage while minimizing overtime costs.
Supervisor
Dillon's Sweets and Bakery
Edmonton, AB
02.2020 - 04.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Sales Representative
Dollarama Store
Edmonton, AB
04.2020 - 03.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
High School Diploma -
Northern Alberta Institute of Technology
Edmonton, AB08-2021
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Cash management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 96% by completing task with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Exceeded monthly store sales goals 6 months in a row.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- First Aid Certification/CPR
- ServSafe Food Handler's Certification
- Alberta security and investigate services
- Valid Class 5 driving license
- AGLC ProServe Liquor staff Training
- Alberta Child Care-LEVEL 1 Early childhood educator
Timeline
Event Security Guard
Expo Center
06.2024 - 09.2024
Store Manager
Little Caesars Pizza
01.2022 - Current
Security Guard Supervisor
Guardium Security Services
05.2020 - 02.2022
Sales Representative
Dollarama Store
04.2020 - 03.2021
Supervisor
Dillon's Sweets and Bakery
02.2020 - 04.2021
High School Diploma -
Northern Alberta Institute of Technology