Kirti Sharma
Calgary,AB
Summary
Goal-oriented and customer-focused cashier with excellent communication and problem-solving skills. Committed to delivering exceptional service and ensuring utmost customer satisfaction. Thrives in a fast-paced environment and eager to contribute to a dynamic team, enhancing the overall shopping experience.
Overview
3
3
years of professional experience
Work History
Pharmacy Cashier
Rexall Pharmacy
07.2022 - 09.2023
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Assisted in managing inventory levels by accurately counting and restocking shelves as needed.
- Registered customer purchases on assigned cash register.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
Cashier
The Home Depot
09.2020 - 10.2022
- Welcomed customers as they arrived and thanked them as they leave
- Helped customers find the required merchandise throughout the store and look up information for online purchases
- Processed returns while adhering to the company's policy
- Advised customers of upcoming sales events and promotions
- Provided a fast and friendly check out experience
- Executed cash handling to standards
- Engaged customers on benefits of Rewards and complete enrollments
- Educated customer on Voice of Customer (VOC) survey
- Completed merchandise recovery and maintained to include the merchandise return
- Supported shrinks and safety programs
- Acknowledged customers, help locate product and provide solutions
- Interacted with others in an accepting and respectful manner
- Other duties as assigned.
Sales Associate
TJX Canada - Winners, Marshalls, HomeSense
10.2021 - 01.2022
- Processed of daily shipments, organization and set-up of the warehouse area; ensuring all merchandise is received, processed and merchandise presentation standards are maintained
- Demonstrated a high degree of customer service while processing all refunds, exchanges and purchases in accordance with company guidelines
- Assisted with Fitting Room duties including ensuring counter area is clean, organized and has the proper supplies in place and assisting customer inquiries
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Administrative Professional Certificate - Administration
Bow Valley College
Calgary, AB12.2021
Skills
- Time Management
- Interpersonal Skills
- Attention to Detail
- Problem Solving
- Cash handling expertise
- Inventory management proficiency
- Maintaining cleanliness
Timeline
Pharmacy Cashier
Rexall Pharmacy
07.2022 - 09.2023
Sales Associate
TJX Canada - Winners, Marshalls, HomeSense
10.2021 - 01.2022
Cashier
The Home Depot
09.2020 - 10.2022
Administrative Professional Certificate - Administration
Bow Valley College
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