Kirti Sharma

Regularly processed payroll using QuickBooks, ensuring accurate and timely employee compensation, including leaves and deductions. Managed benefits, generated payroll reports, maintained records, and reconciled accounts. Provided prompt assistance with payroll inquiries and resolved discrepancies.

Generated and processed customer invoices, verified insurance coverage and eligibility with carriers to ensure prompt reimbursements. Managed multiple computer programs to access information, document interactions, and implement solutions. Addressed various customer inquiries related to accounts, unpaid or denied claims, and underpayments. Documented all interactions across calls, emails, and in-person meetings in the HRCM database, ensuring precise data entry based on accommodation contracts.

Produced client financial reports, reconciled data with budget estimates, and corrected contract errors. Managed vendor updates, performed data analysis using Forge Analytics, and acted as the main contact for tenant lease issues. Participated in financial tasks, including forecasting, budgeting, and expense management.

Expert in dispute resolution and negotiation, driving a 30% reduction in collection aging over 36 months. Managed SLA and KPI tracking, led UAT, and implemented process improvements. Collaborated with finance teams to address client inquiries with data-driven solutions.