Kirti Sharma
Vancouver,BC
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Cashier Manager
McDonald's
- Ensure that cashiers, loaders, and customer service representatives are adequately trained and supervised
- Monitoring the front of the store and providing excellent customer service
- Cash transactions and refunds can be performed in-store, online, and over the phone.
Inventory Associate
Home Depot
10.2023 - Current
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Streamlined the inventory management process for increased efficiency with consistent organization and labeling practices.
- Reduced stock shortages by closely monitoring inventory levels and promptly reordering when necessary.
- Increased warehouse productivity through effective teamwork, clear communication, and collaboration with colleagues.
Cashier
Home Depot
02.2023 - Current
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Service Desk Representative
Home Depot
02.2023 - Current
- Enhanced customer satisfaction by addressing and resolving service desk tickets in a timely manner.
- Streamlined workflow for faster issue resolution, actively participating in team meetings to improve processes.
- Collaborated with cross-functional teams to resolve complex technical issues, ensuring minimal downtime for endusers.
- Maintained comprehensive documentation of service desk requests, assisting in future troubleshooting and training efforts.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
MBA: Master of Business Administration -
University Canada West
Vancouver, BCBBA - Commerce and Business Administration
ICG
Skills
- Software
- Microsoft office
- Excellent
- Attention to Detail
- Till Counting
- Issue Resolution
- Operations Leadership
- Store Opening and Closing
- Documentation and Reporting
- Cash Handling and Management
- Store Promotions
- Punctual and Reliable
- Team Leadership
- Customer Service
- Problem Solving
Timeline
Inventory Associate
Home Depot
10.2023 - Current
Cashier
Home Depot
02.2023 - Current
Service Desk Representative
Home Depot
02.2023 - Current
Cashier Manager
McDonald's
MBA: Master of Business Administration -
University Canada West
BBA - Commerce and Business Administration
ICG
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