KIRTI NAIR

Warehouse Operations:

• Follow programs implemented to ensue the efficient and cost-effective operation utilization of the facility;
• Oversee all warehouse services including receiving, storing, shipping, handling; returned/damaged goods, maintenance, and administrative duties;
• Keep teams up to date with daily operational issues, priorities, etc.
• Balancing overtime/agency use;
• Staff planning to avoid excess overtime expenses;
• Maintain Time and Attendance system for agency and full time staff (Kronos) on a daily basis following policies and procedures;

Maintain customer relationships:

• Escalate customer issues to Manager quickly when necessary;
• Assist with planning for new customer implementations;
• Participate in conference calls and meetings when necessary;
• Demonstrate tact and diplomacy when communicating directly with customer representatives;

People Management

• Deal with performance issues and consult with HR/Management guidance for complex issues;
• Ensure staff without computer/email access has access to important information (e.g., from HR, Management, etc.);
• Comply with all Health/Safety/Security programs to ensure the safety of all personnel, equipment and property;
• Strive for continuous improvements in all facets of warehouse operations;
• Prepare accurate and timely reports regarding warehouse operations;
• Manage performance reviews, guide employee growth and development;
• Ensure adequate training of staff.

• Lead a department of employees who are responsible for following Standard Operating Procedures/ Work Instructions and meeting Key Performance Indicators as set by the General Manager
• Provide coaching and on the job training to ensure that employees are capable of meeting individual performance goals and are cross trained to maximize their contribution to the company and provide backup support when needed
• Assess employees using approved performance management processes and coaching techniques, while providing fair and consistent feedback; in association with Human Resources, will conduct progressive discipline process when necessary
• Responsible for administrative functions including but not limited to: Employee attendance and punctuality with immediate resolution as incidences as they occur, Ensures that time and attendance system accurately reflects hours worked by each employee, Responds to employee inquiries regarding job information, pay issues, benefit questions, Monitoring return to work dates of employees on leave and informs Human Resources of any employees that fail to return to work, Investigates accidents, completes accident reports and ensures preventive actions are implemented
• Provide detailed information to internal and external clients and respond to same within a reasonable turnaround time as set by the company client service standards and/or GM
• Proactively investigate and resolves operational issues as they develop
• Determines daily operational plan, sets priorities and assigns employees as required
• Request additional resources if required
• Responsible for the allocation and proper use of equipment such as RF guns, pump trucks and forklifts
• Ensures adequate resources are available such as skids, labels, empty boxes, etc
• Orders supplies as required
• Responsible to ensure quality standards are met by visually auditing product, analyzing computer data and reviewing paperwork
• Liaise with internal departments such as Customer Service, Transportation and Inventory Management to investigate and resolve operational and client issues.

• Leads and trains a team of associates within the distribution center/warehouse
• Assist to Open and / or close the facility, prioritize workflow, provide support and coaching to the associates
• Administers daily work functions to ensure the achievement of daily business goals
• Works with shift Manager to plan for manpower to meet order volume and capacity requirements
• Ensure individual and team production goals are met
• Maintains reports and provides data analysis of individual and team performance
• Reconciliation of end of day processes
• Ensures compliance with all Health and Safety practices
• Assists in safety incident/ accident investigations as needed
• Sets an example and standard by observing all safety rules and regulations
• Provides feedback to associates on process related activities and productivity.

• Maintains safety & security of the premises & people during the shift; In collaboration with the Station Manager, participate in the development of procedures and working methods; Real-time tracking of deliveries by brokers and, if necessary, intervening by finding solutions to meet the company's objectives; Ensure the use of safe working methods and behaviors within the team; Keeps accurate and through notes in daily log books
• Develop and maintain sound working relationship with employees and contractors
• Provide support & encouragement in an ongoing manner
• Coaches people and support them in completion of morning routine tasks; Responds to emergency situation as required; Completes daily time in sheets and submits to Station Manager; Implements training or action plans when required
• Able to implement strategies and guidelines when required; Knowledge of counselling & problem-solving skills; Maintain professional & high-quality service-oriented environment at all times; Prepare a daily report; Process pending packages; Process returns to the sender; Deal with broker returns at the end of the day; Should show initiative, leadership, problem solving, staff training & team leading.