Kirti Malik
Edmonton,AB
Summary
Highly motivated with a background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding customer needs. Known for problem-solving skills and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Associate/Cashier
Octave
Chandigarh, India
09.2022 - 11.2023
- Managed returns and exchanges following company standards.
- Implemented promotional strategies to meet targets.
- Organized transactions through efficient handling of currency and vouchers.
- Guided customers in product selection according to their requirements.
- Checked stock levels, updated system records, and coordinated with overnight team.
- Organized store by returning merchandise to proper areas and restocked displays.
Sales Associate
American Eagle
New Delhi, India
03.2021 - 12.2022
- Handled cash transactions efficiently while adhering to company cash-handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges, and refunds by store policy.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for the sales floor by pricing or tagging.
- Helped customers locate products, and checked the store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Post-Graduate Certificate - Logistics And Supply Chain Management
Macewan University
Edmonton, AB09-2024
Bachelor of Arts - Political Science And Government
Maharishi Dayanand University
Haryana, India05.2023
Skills
- Inventory Optimization
- POS System Operation
- Cash Flow Oversight
- Product Display Optimization
- Product knowledge
- Customer Engagement Strategies
- Team leadership
- Problem-Solving
Certification
- First Aid
- CPR
- Security Guard License
Timeline
Store Associate/Cashier
Octave
09.2022 - 11.2023
Sales Associate
American Eagle
03.2021 - 12.2022
- First Aid
- CPR
- Security Guard License
Post-Graduate Certificate - Logistics And Supply Chain Management
Macewan University
Bachelor of Arts - Political Science And Government
Maharishi Dayanand University
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