Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kirti Kirti

Toronto,ON

Summary

Proven track record in enhancing customer satisfaction and retention,leveraging exceptional customer service and technical support skills. Expert in workplace safety and equipment operation, significantly improving team efficiency and safety standards. Achieved notable revenue growth by fostering long-term client relationships and implementing strategic support solutions.

Overview

5
5
years of professional experience

Work History

Team Member

Freshslice Pizza
12.2023 - 07.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Contributed to team success by completing jobs quickly and accurately.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Senior Customer Service Representative

3D Logic Pvt. Ltd.
05.2023 - 11.2023
  • Addressed and resolved customer complaints and issues to improve satisfaction.
  • Developed summaries to assess each client's participation level and determine targets for follow-up plans.
  • Exceeded annual revenue goals by improving client relationships and education.
  • Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
  • Fostered customer trust by addressing concerns and needs using targeted problem-solving.
  • Created customer support strategies to increase customer retention.
  • Managed customer relations on ongoing basis to maximize customer retention.

Senior Technical Support Representative

Kochar Infotech ( Zimplistic)
05.2022 - 12.2022
  • Handling Tech. Query of customers from United state, United kingdom, Canada, Australia, New Zealand and United Arab Emirates.
  • Responded to customer inquiries and provided virtual technical assistance over phone calls and video calls.
  • Monitored system performance to identify potential issues.
  • Data Analysis of Rotimatic Machine to solve the Tech. Query.

Customer Service Representative

Startek Pvt. Ltd. (Zara.com)
09.2021 - 05.2022
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Resolving customers complaints of Zara.com (Uk, Malta, India and south Africa)
  • Providing refund and replacement for items purchased by customers.
  • Tracking orders.

Receptionist

The Idea Gully Pvt. Ltd
04.2019 - 04.2021


  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

Master Of Commerce - Commerce

CSJM University
Kanpur, India
08.2013

Skills

  • Cash Handling
  • Workplace Safety
  • Equipment Operation
  • Cleaning
  • Customer Service
  • Complaint resolution

Languages

English
Full Professional

Timeline

Team Member

Freshslice Pizza
12.2023 - 07.2024

Senior Customer Service Representative

3D Logic Pvt. Ltd.
05.2023 - 11.2023

Senior Technical Support Representative

Kochar Infotech ( Zimplistic)
05.2022 - 12.2022

Customer Service Representative

Startek Pvt. Ltd. (Zara.com)
09.2021 - 05.2022

Receptionist

The Idea Gully Pvt. Ltd
04.2019 - 04.2021

Master Of Commerce - Commerce

CSJM University

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Kirti Kirti