Summary
Overview
Work History
Education
Skills
Certification
Labs And Activities
Timeline
Generic

Kirti Kirti

Brampton,ON

Summary

Hardworking employee with customer service, multitasking and time management abilities. Confident and passionate about learning new skills. Ambitious and willing to work hard and learn from professionals. Brings outstanding computer and communication skills. Looking for new opportunities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Support Representative

KellyConnect
Brampton, ON
05.2023 - 09.2023
  • Served as first point of contact for incoming technical service calls and emails
  • Walked customers through common phone hardware and software configurations to maximize service functionality
  • Demonstrated advanced product knowledge to solve customer issues
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools
  • Assisted customer in understanding products, components and systems using technical demonstration
  • Developed and maintained strong relations with customers to meet quality expectations
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.

Team Member

Amazon
Brampton, ON
10.2021 - 05.2023
  • Packed and labeled merchandise to prepare for loading and shipment to customers
  • Used pallet jacks to move items to and from warehouse locations
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment
  • Received deliveries, scanned packages and updated orders in internal database
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.

Food Supervisor

Tim Hortons
Brampton
01.2020 - 07.2020
  • Supervised, trained and evaluated kitchen staff on proper food handling techniques and safety procedures.
  • Maintained accurate inventory of all food items, supplies and equipment.
  • Ensured that all health codes were strictly followed in the food preparation areas.
  • Planned menus for special events and ensured timely delivery of meals to clients.
  • Monitored daily production schedules to ensure timely completion of orders.
  • Prepared weekly work schedules for kitchen staff according to budgeted labor costs.
  • Inspected kitchens and storage areas for cleanliness, temperature control and organization.
  • Maintained presentation and cleanliness of prepared foods display cases and delivered spotlessly clean work environment by following company safety and sanitation procedures.

Education

Advanced Diploma - Internet And Communication Technology

Sheridan College Institute of Technology And Advanced Learning
12.2022

Skills

  • Customer Service
  • Communication Skill
  • Microsoft Windows and Office
  • Troubleshooting Network Issues
  • IP Addressing and Subnetting
  • Database SQL
  • Time Management
  • Issue Resolution
  • Quality Assurance Controls
  • Efficient and Detail-Oriented
  • Data Entry
  • Technical Troubleshooting
  • Inquiry Resolution

Certification

  • GOOGLE Technical Support Fundamentals
  • PALO ALTO Cybersecurity

Labs And Activities

  • Kali Linux
  • AWS Cloud
  • Terraform

Timeline

Technical Support Representative

KellyConnect
05.2023 - 09.2023

Team Member

Amazon
10.2021 - 05.2023

Food Supervisor

Tim Hortons
01.2020 - 07.2020

Advanced Diploma - Internet And Communication Technology

Sheridan College Institute of Technology And Advanced Learning

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Kirti Kirti