KIRTI GAIDHANI
Edmonton,Canada
Summary
Dedicated and passionate professional skilled in customer care, support and relationship building. Proficient in responding to customer complaints and finding solutions, customer request management, and providing excellent customer service for customers/clients. Efficient interpersonal skills, Excellent oral and written communication, Flexible and Organized.
Overview
9
9
years of professional experience
1
1
Certification
Work History
International Travel Agent
Worldwide Tours & Travel
01.2017 - Current
- Providing excellent customer service for over-the-phone and walk-in clients
- Handling International ticketing inquiries for multiple Asian, African, European, and Canadian customers
- Preparing documentation and filling online forms for PR card renewal, Passports, and E visas for International Travel
- Performing clerical office duties, such as filling, sending emails, taking messages, scanning copies, data entry
- Doing pictures (photo) for passport, travel visa, citizenship card photo
- Managed client itineraries, ensuring all travel documents were accurate and delivered promptly.
- Streamlined booking processes for increased efficiency and reduced wait times for clients.
- Established long-lasting relationships with clients, leading to repeat business and referrals.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Managed client itineraries, ensuring all travel documents were accurate and delivered promptly.
- Managed client itineraries, ensuring all travel documents were accurate and delivered in a timely manner.
Banquet Server
Edmonton Convention Centre
10.2015 - 12.2023
- Providing positive answers to the guest's questions
- Performed multiple duties concurrently and effectively to exceed customer expectations
- Performed Cashier/Bartender duties sometimes for the concession of various events
- Handled food and beverage orders for up to 500 guests, delivering prompt and friendly service.
Office Assistant
Action for Healthy Communities
10.2015 - 02.2017
- Completed 150 volunteer hours with A4HC
- Performed various clerical & administrative duties such as answering phones and greeting clients
- Advised a diverse client base on the different services and products offered
- Scheduled appointments
- Utilized social networks to raise awareness about A4HC events and volunteer opportunities
- Provided accurate data entry and other forms and documentations fill up
Education
CIBC Customer Service Skills certificate workshop -
CIBC Bank
Edmonton, AB09.2015
Diploma certificate in oil and Gas admin assistant -
Reeves Collage
Edmonton, AB02.2015
IATA - International Air Transport Association
Trade Wings Institute
Sion Mumbai India06.2006
Diploma in Tour Management -
Garware Institute of Kalina University Mumbai
Kurla - Kalina University Mumbai India06.2005
BA - Arts
Mumbai University
Mumbai, MS04.2004
Skills
- Customer service approach & confidentiality
- Attention to detail
- Administration
- Time management skill
- Multitasking
- Microsoft Office
- Teamwork
- Multilingual like English, Hindi, Gujarathi, Marathi , Punjambi
- Data entry
- Verbal communication
- Schedule management
- Document preparation
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Gujarati
Professional Working
Certification
- Certified Travel Associate (CTA) - The Travel Institute.
- Galileo Certification – Galileo by Travelport.
- Apollo Reservation System Training Certificate – Apollo by Travelport.
- Travel and Tourism Professional (TTP) - International Air Transport Association (IATA).
- ServSafe Food Handler's Certification
Timeline
International Travel Agent
Worldwide Tours & Travel
01.2017 - Current
Banquet Server
Edmonton Convention Centre
10.2015 - 12.2023
Office Assistant
Action for Healthy Communities
10.2015 - 02.2017
BA - Arts
Mumbai University
CIBC Customer Service Skills certificate workshop -
CIBC Bank
Diploma certificate in oil and Gas admin assistant -
Reeves Collage
IATA - International Air Transport Association
Trade Wings Institute
Diploma in Tour Management -
Garware Institute of Kalina University Mumbai
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