KIRTI DHIMAN
Vancouver,Canada
Summary
Adept at streamlining operations, I enhanced administrative efficiency at Whole Foods Market by developing organized systems and leveraging Microsoft Proficiency. As a dependable team player, I fostered positive customer relations and improved transaction processes at ICICI BANK LTD., showcasing my ability to manage accounts and maintain meticulous records. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Admin Assistant- Administrative Department
Whole Foods Market
Vancouver, British Columbia
07.2024 - Current
- Maintaining a complete record of all the invoices for all the deliveries, and making a batch work according to the company rules and procedures.
- Drove customer feedback to deliver information to management for corrective action.
- Opening and closing the receiving system, as assigned for the respective day.
- Keeping all the departments posted on their respective deliveries.
- Maintained inventory of office supplies and placed orders when necessary.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Developed and maintained filing systems for confidential documents and records.
- Compiled data from various sources into organized reports for review by management team.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Inspect and verify incoming goods, record shortages and damages, if any, and keep a record of the same.
- Organizing and keeping the work area neat and tidy.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Shift Supervisor (Part Time)
Kins Farm Market
Vancouver, British Columbia
03.2020 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Maintained energy and enthusiasm in a fast-paced environment
- Manages around 300 transactions per day by remembering the 3-digit codes in advance to ensure rapid customer service in a fast-paced environment
- Answered multi-delivering messages to staff, and greeting visitors
Scheduler/Staffing Clerk
Comfort Keepers Home Care
Surrey, British Columbia
01.2024 - 06.2024
- Organize and maintain filing systems, such as personnel records, correspondence for clients and caregivers, and supply accurate records by binding files and naming them appropriately.
- Maintain a proper timekeeping record for caregivers using computerized systems.
- Plan for any staff shortages, and inform management or the Staffing Supervisor regarding any staffing requirements in case of being short-staffed.
- Maintain a complete record and documentation for relief staff availability and allocated casual shift workers to fill vacancies in case of vacation or absenteeism.
- Monitor the availability of office supplies, complete the purchase requisition form, and forward it to the Staffing Supervisor for approval.
Administrative Assistant
Greystone Blinds
Burnaby, British Columbia
09.2021 - 12.2023
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Verified salaried and hourly employee timecards to prepare accurate bi-weekly payroll.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Compiled data from various sources into organized reports for review by management team.
- Answered questions from customers regarding products and services offered by the company.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Personal Banking Officer
ICICI BANK LTD.
Phagwara, Punjab
07.2018 - 11.2019
- Provided customers with information on banking products and services.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Executed wire transfers of funds in compliance with banking best practices.
- Received mortgage and other loan payments by verifying payment dates and amounts due.
- Used product knowledge and abilities to execute consumer loans and other services.
- Participated in weekly team meetings to discuss performance metrics.
- Maintained position of trust and responsibility by keeping customer business confidential.
- Executed compliance requirements such as KYC and AML checks prior to onboarding new customers.
- Analyzed financial statements, credit reports, and other documents to evaluate loan applications.
Bank Teller
ICICI BANK LTD.
Phagwara, Punjab
12.2017 - 07.2018
- Developed positive relationships with customers through friendly interactions.
- Developed strong customer relationships to encourage repeat business.
- Provided top quality control and eliminated downtime to maximize revenue.
- Identified potential fraud cases and reported them to the supervisor.
- Verified customer signatures against signature cards on file at the branch.
- Updated databases with new and modified customer data.
- Promoted available products and services to customers during service, account management and order calls.
- Contacted customers about potential service upgrades, new services and account changes.
Education
Post- Degree Diploma - Business Administration
Langara College
01.2021
Bachelor of Commerce -
Kurukshetra University
01.2017
Skills
- Organized
- Dependable
- Account Management
- Active listening
- Excellent team player
- Microsoft Proficiency
- Typing speed: 40 wpm
Certification
- Certification of Food Safety (Level 1)
- Certification in Standard First Aid with CPR C & AED
- Certified with WHMIS
References
- Joseph Adnan, Owner, Greystone Blinds, joseph@greystoneblinds.ca
- Chaman Sarao, Store Manager, Kins Farm Market, chamansarao05@gmail.com
Timeline
Admin Assistant- Administrative Department
Whole Foods Market
07.2024 - Current
Scheduler/Staffing Clerk
Comfort Keepers Home Care
01.2024 - 06.2024
Administrative Assistant
Greystone Blinds
09.2021 - 12.2023
Shift Supervisor (Part Time)
Kins Farm Market
03.2020 - Current
Personal Banking Officer
ICICI BANK LTD.
07.2018 - 11.2019
Bank Teller
ICICI BANK LTD.
12.2017 - 07.2018
Post- Degree Diploma - Business Administration
Langara College
Bachelor of Commerce -
Kurukshetra University
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