Kirti Chaturvedi
York
Summary
Customer Service Representative with a background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Tosh Food House
Mississauga
08.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained cleanliness and presentation of the stock room and production floor.
- Assisted customers with locating merchandise within the store.
- Informed customers of in-store promotions or pricing specials.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Customer Service Representative
Bath & Body Works
Hamilton
05.2023 - 09.2025
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Assisted customers with price checks, lifting heavy items, and addressing other inquiries.
- Strengthened customer retention by offering discount options.
Server
Station Kitchen, Sheridan College
Mississauga
05.2024 - 03.2025
- Accurately recorded orders on cash register and point-of-sale system.
- Explained menu options to guests, offered suggestions, and took orders for food and beverages.
- Provided exceptional service to a high volume of daily customers.
- Performed opening and closing duties, such as cleaning, mopping, and restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
Office Health Administration Diploma - Health Administration
Sheridan College Institute of Technology And Advanced Learning
Mississauga, ON04-2025
Skills
- Communication skills
- Data entry
- POS systems and ordering platforms
- Multitasking capacity
- Written communication
- Computer skills
- Company policy adherence
- Problem-solving skills
- Adaptability and flexibility
- Sales and upselling
- Customer service
- MS office
Affiliations
- organized and hosted various events in college.
- Worked as a peer mentor in college and assisted visitor for campus tour.
Languages
English
Professional
French
Elementary
Certification
- Smart Serve
- First aid & CPR
References
References available upon request.
Timeline
Customer Service Executive
Tosh Food House
08.2024 - Current
Server
Station Kitchen, Sheridan College
05.2024 - 03.2025
Customer Service Representative
Bath & Body Works
05.2023 - 09.2025
Office Health Administration Diploma - Health Administration
Sheridan College Institute of Technology And Advanced Learning
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