Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kirti

Brampton,ON

Summary

Detail-oriented and customer-focused professional with more than 2 years of experience in office administration, customer support, and retail operations. Seeking a position that allows me to leverage my organizational, communication, and problem-solving skills to contribute to team success and enhance customer satisfaction.

Overview

2
2
years of professional experience

Work History

Store Associate

The Mobile Shop
01.2024 - 06.2024
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Generated new leads through networking and attending industry events.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Developed and implemented sales strategies to increase profits.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Negotiated contracts with clients and developed relationships with key personnel.

Customer Support Specialist

Money Mart
02.2023 - 05.2024
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Connected with customers to address questions and resolve issues through phone and email.
  • Shared strategic insights with interdepartmental teams regarding customers experience and service-related trends to improve service delivery.
  • Documented customer interactions in computer systems and assisted cross functionally with billing and technical support to deliver high quality customer service,
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Contributed ideas and practical solutions to support process improvement efforts.

Office Administrative Assistant

Genpact
07.2022 - 12.2022
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Created and updated records and files to maintain document compliance.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Created and updated physical records and digital files to maintain current, accurate and complaint documentation.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Authorized business documents to organize and emphasize information quickly and efficiently.

Education

Post-Degree Certificate - Business Management

Algoma University
Brampton, ON
08.2024

BBA - Banking And Finance

Amity University
Gurugram, India
06.2022

Skills

  • Office Administration: Scheduling, invoicing, document management
  • Customer Support: Conflict resolution, CRM software, communication skills
  • Retail Operations: Sales, inventory management, cash handling
  • Technical Skills: Proficient in Microsoft Office Suite

Languages

English
Full Professional

Timeline

Store Associate

The Mobile Shop
01.2024 - 06.2024

Customer Support Specialist

Money Mart
02.2023 - 05.2024

Office Administrative Assistant

Genpact
07.2022 - 12.2022

Post-Degree Certificate - Business Management

Algoma University

BBA - Banking And Finance

Amity University

Similar Profiles

CREATE PROFILE
Kirti