KUNJESH PAREKH
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Operations Manager
Zara
05.2023 - 04.2025
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Delegated work to staff, setting priorities and goals.
Contact Center Representative
T.D Canada Trust
08.2021 - 05.2022
- Provide customers with the best solutions and offer guidance on how TD's digital assets can further help them meet their needs, now and in the future, using knowledge you will gain about our product and service suite
- Deliver outstanding service and/or sales support with minimal to moderately complex transactions related to financial products and services with the aim to provide complete and correct solutions the first time
- Play a key role in addressing customer concerns and be accountable for problem solving and/or raising matters to the appropriate people
- Guided customers in troubleshooting technical issues and addressing customer service inquiries
- Exceeded performance metrics relates to call time, quality, and customer satisfaction
- Met performance goals and call center metrics in fast-paced performance setting.
Assistant Store Manager
CALL IT SPRING
04.2021 - 08.2021
- Achieved high per customer sales to meet company expectations.
- Coordinated with Manager to set specific and actionable goals based on established KPIs.
- Communicated performance issues to develop performance improvement plans.
- Used proven customer engagement techniques to increase sales.
Department Manager
H&M, Hennes & Mauritz INC
07.2020 - 04.2021
- Assisting Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for department; working with comparable sales from last year, sales to budget and future sales trends to maximize profitability.
- Analyzing weekly sales reports and taking relevant action within the department to maximize sales. Constantly meeting sales goals on weekly and quarterly basis.
- Scheduling staff in consonance with the needs and restrictions of the business and adjusting hours as necessary to reach store and
- SPH(sales per hour) goals. Reduced amount of employee overtime by 45% by effectively delegating tasks.
- Providing highest standard of customer service and dealing with customer grievances in a felicitous manner, which further helps in customer retention.
- Implemented changes to the customer service methods, resulting in 55% higher customer satisfaction as indicated by NPS(net promoter score)
- Recruiting, training and providing succession planning for the staff to develop future leaders. Developed Department Supervisors having awareness of each person's career goals, creating 2 additional Supervisors within 1 year.
- Lead the initiative to drive Loyalty Program across the store. The initiative accelerated the percentage of loyalty members from 15.7% to 43% (meeting the country goal) that resulted in achieving sales targets and exceeding customer service level.
Sales Associate/Advisor
H&M, Hennes & Mauritz INC
03.2019 - 06.2020
- Providing excellent direct and indirect customer service according to H&M standards and meet 5 basic demands on the selling floor, in the fitting room and at the cash point
- Actively working with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines, to maximize selling opportunities
- Work effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M's store standards.
Education
BACHELOR OF BUSINESS ADMINISTRATION -
George Brown College
01.2019
Skills
- Organizational Management
- Financial Management
- Workflow Optimization
- Business Development
- Inventory Management
- Workforce Management
- Budgeting and Cost Control
- Operations Management
- Problem-Solving
- Troubleshooting and Problem Solving
- Onboarding and Orientation
- Inventory Control
- Call Center Operations
- Customer Support
- Sales Expertise
- Verbal and Written Communication
Timeline
Operations Manager
Zara
05.2023 - 04.2025
Contact Center Representative
T.D Canada Trust
08.2021 - 05.2022
Assistant Store Manager
CALL IT SPRING
04.2021 - 08.2021
Department Manager
H&M, Hennes & Mauritz INC
07.2020 - 04.2021
Sales Associate/Advisor
H&M, Hennes & Mauritz INC
03.2019 - 06.2020
BACHELOR OF BUSINESS ADMINISTRATION -
George Brown College
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