Kirtan Kareliya
Winnipeg,Canada
Summary
Patrol Officer dedicated to ensuring public safety and maintaining order with focus on concrete results. Consistently completes tasks efficiently and effectively, demonstrating reliability in various law enforcement situations. Strong ability to assess situations quickly and respond with practical solutions for community protection.
Overview
5
5
years of professional experience
1
1
Certification
Work History
PATROL OFFICER
Health Sciences Centre/Shared Health Manitoba
Winnipeg, MB, Canada
06.2023 - Current
- Protected secured areas against unauthorized persons and criminal activities
- Responding to emergency situations, traffic control, safe transfer of MHA or agitated patient with in the facility
- Verbally de-escalating agitated patients and visitors, assisting medical staff in containing unruly patients and visitors
- Responsible use and protection of patient information
- Dealing with legislation: Criminal code of Canada, Mental health act, Pretty trespass act, Intoxicated persons detention act and Personal health information act(PHIA)
SECURITY SUPERVISOR
Impact Security Group
Winnipeg, MB, Canada
11.2022 - 06.2023
- Supervising and training Impact Security guards to operate at an equal caliber, ensuring they conduct patrols of the building with the utmost competency
- Implementing best practices for security operations, including regular audits and assessments of security protocols and procedures, to identify areas for improvement and ensure compliance with relevant regulations and standards
- Delivering high-quality customer service to clients and visitors, ensuring their safety and security needs are met while maintaining a welcoming and professional environment
- Building and maintaining strong relationships with key stakeholders, including clients, building management, and local law enforcement, to ensure effective communication and collaboration in managing security operations
SECURITY GUARD
Impact Security Group
Winnipeg, MB, Canada
07.2020 - 07.2021
- Prevented unauthorized access to buildings and restricted areas by consistently checking identification and verifying credentials of individuals entering the premises
- Responded quickly and effectively to emergency situations, including medical emergencies, fire alarms, and potential security threats, minimizing damage and ensuring the safety of all occupants
- Improved security procedures by implementing new security protocols and training programs, resulting in a reduction of security incidents and more efficient security operations
- Built positive relationships with tenants and building staff by providing exceptional customer service and responding to their concerns and requests promptly and professionally
SECURITY GUARD
SK security
Winnipeg, MB, Canada
06.2021 - 11.2022
- Provided a safe and inclusive environment for landlords, tenants, and guests/public at CF Polo Park Shopping Center and other locations as designated by Management
- Responded to and documented calls for service pertaining to suspicious individuals, fire alarm response, thefts, vehicle incidents, liability concerns, First Aid, public concerns/complainants, and safe walks
- Conducted thorough investigations of incidents and provided detailed reports to management and law enforcement as required
- Demonstrated excellent communication skills and the ability to diffuse potentially volatile situations
- Contributed to the overall success of the security department and helped to improve the reputation of the shopping center and other locations among stakeholders and the public
Front Desk Associate ( COOP internship)
Fairfield/Residence Inn Marriot
Winnipeg, MB, Canada
01.2021 - 02.2021
- Greeted visitors and customers upon arrival, initiating positive first impressions and building rapport to enhance retention
- Offered exceptional customer service to guests, ensuring their satisfaction by providing assistance with outside venue reservations and giving facility tours
- Demonstrated strong financial acumen by balancing hotel accounts and resolving discrepancies pertaining to customer satisfaction
- Maintained a clean and organized front desk area, contributing to an inviting and welcoming environment for guests and visitors
Education
High School Diploma - Grade 12
GLM International School
Gandhinagar, Gujarat07.2018
COMPLETED COURSEWORK TOWARDS CERTIFICATION - HOTEL AND HOSPITALITY SERVICES
MANITOBA INSTITUTE OF TRADES AND TECHNOLOGY
Skills
- Verbal and written communication
- Training and mentoring
- Problem solving
- Computer-based tasks
- Microsoft Word
- Microsoft Excel
- Report Writing
- Emergency Response
- Teamwork and collaboration
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Limited Working
Certification
- First Aid/CPR- Level C (Red Cross)
- First aid for opioid poisoning emergencies
- Fire Panel Training (Krypteia Group International)
- Stay safe-Non violent strategies for managing crisis situation
- Use of Force
- Psychological first aid-caring for others
- Psychological first aid- Self care
- Radio active material training
- Power of Empathy in communication
- Helping yourself and others in workplace
Timeline
PATROL OFFICER
Health Sciences Centre/Shared Health Manitoba
06.2023 - Current
SECURITY SUPERVISOR
Impact Security Group
11.2022 - 06.2023
SECURITY GUARD
SK security
06.2021 - 11.2022
Front Desk Associate ( COOP internship)
Fairfield/Residence Inn Marriot
01.2021 - 02.2021
SECURITY GUARD
Impact Security Group
07.2020 - 07.2021
COMPLETED COURSEWORK TOWARDS CERTIFICATION - HOTEL AND HOSPITALITY SERVICES
MANITOBA INSTITUTE OF TRADES AND TECHNOLOGY
High School Diploma - Grade 12
GLM International School