Hi, I’m
Kirtan Sukhadia
Belleville,ON
Summary
- 2+ year of experience working in customer service roles.
- 1 year of experience as a Tech Support Specialist, demonstrating a track record of providing excellent customer support and satisfaction.
- Proficient in handling customer inquiries, resolving complaints, and providing product information.
- Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers.
- Knowledge of various systems and technology used for account management and customer support.
- Proficient in accessing multiple software simultaneously while maintaining attention to details.
- Adaptable to fast-paced working environment
- Kind and empathetic nature towards people to help them.
- Proven record of maintaining discipline at work place.
Overview
4
years of professional experience
1
Certification
Work History
Tim Hortons
Team Member
02.2024 - 10.2024
Job overview
- Outstanding record of providing unparalleled customer service to the guests and achieved a 95% customer satisfaction score.
- Demonstrated ability to convey information clearly, listen actively, and respond promptly to inquiries and requests.
FarmBoy.Inc
Assistant Production Manager
11.2021 - 01.2024
Job overview
- Managed daily operations of the production floor, ensuring all tasks were completed accurately and efficiently.
- Assisted in reducing production costs by streamlining processes and eliminating waste.
- Mentored junior staff members, fostering a positive work environment that encouraged professional growth.
- Successfully managed production activities to achieve on-time shipment of orders.
- Led quality control initiatives to reduce downtime and boost profits.
QualisInfotech
Tech Support Specialist (Remote)
05.2020 - 08.2021
Job overview
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Obtaining client information by answering inbound calls and verifying information.
- Completing daily call targets and resolving all after-sales queries and complaints.
- Keeping the customer updated via Email and other digital channels.
- Informs clients by explaining procedures, answering questions, providing information and solutions.
- Escalating serious and urgent issues to manager or higher authorities to get them resolve effectively
Education
Seneca College of Applied Arts And TechnologyNorth York, ON
Advance Diploma from Computer Engineering
12-2023
Skills
- Languages : HTML, CSS, JavaScript, C#, Kotlin, Java, PHP, SQL
- Networking : TCP/IP, LAN/WAN, Network Security, Troubleshooting and diagnosing skills
- Operating system known : Windows 7, 81, 10, 11, Ubuntu, MacOS
- Virtual Machines : VMware, VMWare Workstation
- Active Directory Management and Servicenow Ticketing System knowledge
- Proficient in using CRM software and Microsoft Office Suite
- Hardware Upgrades and application installations
- Typing speed : 35 WPM
Additional Information
- Flexible to work from home with an office setup.
- Flexible with 24/7 hours of schedule.
- Happy to relocate and start immediately.
- Preparing for Comptia A+ certificate
Languages
English
Full Professional
Certification
- CompTIA Certification
- Ontario Driver's License
- First Aid Certification
- ServSafe Food Handler's Certification
- CPR/AED Certification
Timeline
Team Member
Tim Hortons
02.2024 - 10.2024
Assistant Production Manager
FarmBoy.Inc
11.2021 - 01.2024
Tech Support Specialist (Remote)
QualisInfotech
05.2020 - 08.2021
Seneca College of Applied Arts And Technology
Advance Diploma from Computer Engineering
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