KIRTAN HARIYANI
ETOBICOKE,ON
Summary
Detail-oriented banking and retail service professional with expertise in processing transactions and enhancing customer experiences. Skilled in cash handling, resolving inquiries, and ensuring compliance with operational and regulatory standards. Strong communicator who fosters positive relationships through effective needs-based conversations in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Journeys
SUDBURY, ON
02.2025 - 11.2025
- Processed high volumes of cash, debit, and credit transactions, maintaining accurate balances to ensure financial integrity.
- Delivered fast, friendly service and ensured positive customer experiences at point of sale.
- Engaged customers in needs-based conversations to identify preferences and recommend suitable solutions.
- Resolved customer concerns by following standard procedures and effectively escalating issues to enhance customer satisfaction.
- Ensured compliance with company policies, security procedures, and documentation standards to uphold operational integrity.
- Assisted customers with self-service POS systems and digital tools at point of sale.
- Supported opening and closing procedures and daily cash controls.
Sales Lead
Little Burgundy
Vaughan, Ontario
10.2023 - 01.2024
- Supported customers in making purchases and resolving inquiries in high-volume environment, enhancing customer satisfaction.
- Processed transactions accurately and efficiently.
- Referred customers to promotions and loyalty programs.
- Ensured cleanliness and organization of service areas while maintaining accurate records for efficient operations.
- Collaborated with team members to ensure smooth daily operations.
Education
Post-Graduate Certificate - Global Business Management
Fleming College
Toronto, ON12.2024
Bachelor of Commerce -
GLS University
Ahmedabad,GJ04.2022
Skills
- Financial Transactions
- Cash handling accuracy
- Digital banking support
- Risk compliance
- Customer experience
- Sales referrals
- Needs-based discussions
- Complaint Resolution
- Office software proficiency
- Time management
- Attention to Detail
- Teamwork
Certification
LLQP - In Progress
Timeline
Assistant Manager
Journeys
02.2025 - 11.2025
Sales Lead
Little Burgundy
10.2023 - 01.2024
Post-Graduate Certificate - Global Business Management
Fleming College
Bachelor of Commerce -
GLS University