Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Timeline
Generic

Kirtan Bhullar

Surrey,BC

Summary

An organized individual with a solid track record of assisting clients of different socioeconomic backgrounds. Committed to the values of compassion, dignity, collaboration and responsibility. Demonstrated ability to care for clients professionally to provide the highest level of comfort. In-depth knowledge of medical terminology and computers. Proficient in multiple languages: English, Punjabi, and Hindi. Detail-oriented team player with strong organizational skills, time management and problem-solving skills. Excellent written and verbal communication skill s as demonstrated in 6 years of management experience Competent at managing responsibilities in a high-volume, intense atmosphere smoothly .

Overview

10
10
years of professional experience
1
1
Certification

Work History

Protection Services Supervisor

Detention Center
05.2023 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Responsible for admission and discharge of detainee
  • First responder to codes within facility mental health outburst or altercations
  • Liaison with CBSA & health workers
  • Tending to everyday needs of detainees and enforcing rules and regulations.
  • Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points
  • Ensured the safety of personnel by following procedures; responding to incidents; reporting suspicious activities; restraining trespassers
  • Demonstrated strong problem-solving skills to identify potential threats or hazards.
  • Resolved conflict using problem solving strategies.

Youth Care and Support Worker

General
  • Provided crisis intervention services during critical incidents or emergencies involving program participants or their families.
  • Developed life skills workshops to empower young people with essential tools for independent living.
  • Supported academic success through one-on-one tutoring sessions and group study initiatives focused on individual learning styles.
  • Contributed to a reduction in negative behaviors by consistently enforcing boundaries and expectations.
  • Improved youth engagement by developing and implementing interactive activities tailored to their interests and needs.
  • Assisted young people in setting achievable goals, promoting personal growth and development.
  • Increased youth participation in community-based programs by actively promoting events and highlighting benefits.

Sales associate

Rona
01.2022 - 12.2022
  • Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service
  • Managed communication between the materials vendor and clients when disputes arose over production and delivery timelines
  • Completed journal entries in an efficient and organized manner.

General Manager of Operations

Canco Gas
02.2019 - 12.2021
  • Accomplished department objectives by managing staff; planning and evaluating department activities
  • Accomplished financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
  • Liaised with the RCMP to provide appropriate support for incident and accident investigation
  • Developed and enforced comprehensive safety programs tailored to specific company needs.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.

Assistant Manager of Operations

Petro Canada
08.2016 - 01.2019
  • Coached, mentored, and motivated team members to help drive sales while delivering exceptional customer service
  • Achieved store financial targets and implemented new or existing loss prevention procedures
  • Oversaw a team of 12 employees
  • Providing leadership and direction to all employees.
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.

Team Lead

McDonald’s
07.2014 - 07.2016
  • Trained new crew members at McDonald’s and assigned positions
  • Accomplished assigned roles and duties with expertise and diligence.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

Education

Bachelor of Arts - Psychology

University of Fraser Valley
Surrey, BC
04.2024

Skills

  • Confidentiality and Privacy
  • Mental health awareness
  • Continuous learning mindset
  • Active listening abilities
  • Life Skills Coaching
  • Behavioral Interventions
  • Advocacy
  • Patient Referrals
  • Case Management
  • File and Record Keeping
  • Staff Training
  • Crisis Intervention

Volunteer Experience

WJS, Chilliwack, BC, 06/2022, 10/2022, Provided companionship, safety, and supervision for the care receiver while the caregiver is away., Observed and reported any concerns/changes in the client’s functioning to the primary caregiver., Abided by the determined care plan and emergency procedures specific to the care receiver’s needs.

Certification

● Naloxone Training.

● CPR level c with Standard First Aid

● Serving it Right

● Food safe level 1

● WHMIS certification

● Valid Class 4 Commercial License

● Violence prevention recognition risks & behavior

● Mental health act.

Timeline

Protection Services Supervisor

Detention Center
05.2023 - Current

Sales associate

Rona
01.2022 - 12.2022

General Manager of Operations

Canco Gas
02.2019 - 12.2021

Assistant Manager of Operations

Petro Canada
08.2016 - 01.2019

Team Lead

McDonald’s
07.2014 - 07.2016

Youth Care and Support Worker

General

Bachelor of Arts - Psychology

University of Fraser Valley

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Kirtan Bhullar